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The Jacksonville Jaguars are a professional football team and a member of the National Football League. The Jaguars are one of the NFL’s youngest franchises, and played its first regular season home game on September 3, 1995. The Jaguars are owned by Shahid Khan, a visionary leader whose businesses include Flex-N-Gate, Fulham Football Club and All Elite Wrestling. The Jaguars play at TIAA Bank Field in downtown Jacksonville, Florida. Under Mr. Khan’s leadership, TIAA Bank Field has evolved to include some of the most unique stadium assets, including swim spas and 19 video boards, two of which are longer than a football field.

Most recently, the addition of Daily’s Place has provided downtown Jacksonville with a new entertainment destination, as well as an indoor practice facility for the Jaguars. Sister company, Bold Events, LLC, operates business at Daily’s Place and TIAA Bank Field. Bold Events is responsible for attracting and planning major and minor events and programming. In its opening year, Daily’s Place hosted 31 concerts!

The Jaguars and Bold Events company values are Passion, Respect, Innovation, Dedication and Empowerment (PRIDE). We believe in the importance of diversity, continual learning and transparency. We also understand the role that excitement, originality and fun play in the workplace. All of these ideas come together to build a strong and dynamic workplace culture. Because of this, we are dedicated to, and encouraged by, leading the way in developing a distinct and inclusive team.

Summary

We are looking for a self-motivated, energetic and accountable individual to join a tightly integrated Jaguars and Bold Events tech team. The IT/AV Support Technician’s role is to ensure stable operation of the in-house computer network and audio-visual components. This includes configuring, testing, maintaining, supporting, and optimizing all network and AV hardware as well as various other event-related technology.

This position will expose the Technician to a wide range of technologies. It is a great opportunity to expand IT and AV experience. Cross coverage and end-user support will be required. We are looking for a candidate that is eager to tackle any technical challenge.

Job Responsibilities

  • Perform tech support for events including concerts, corporate and private events, and football games.

  • Manage network hardware and equipment, including routers, switches, and UPSs.

  • Troubleshoot infrastructure including Internet connectivity, VPN, and private lines.

  • Provide technical support for computer hardware, office equipment, and software applications. Provide additional coverage for help desk when requested.

  • Support AV equipment such as video boards, projectors, video routers, lighting automation, and audio components.

  • Validate and implement video content for events.

  • Control audio and video for live presentations.

  • Implement new systems to support business efforts.

  • Other duties as assigned by supervisor to meet business needs.

Job Conditions

  • On-call availability 24x7.

  • Night, weekend, holiday availability.

  • Frequent private events and concerts will require shifts during the evenings and weekends.

  • Walking and standing for extended periods of time.

  • Ability to handle technology, as well as power tools and other computer components.

  • Occasional use of ladders to inspect/repair infrastructure hardware.

  • Lifting and transporting of moderately heavy objects (approx. 30lbs), such as servers and peripherals.

Job Requirements

Required

  • College degree in a technical field. Two-year technology degree candidates considered.

  • Experience can be substituted for certifications.

  • 2 years minimum experience in IT; Technical or AV support experience, preferred.

  • Experience with working in a Microsoft AD or Office 365 environment.

  • Strong interpersonal skills, highly motivated and collaborative.

  • Proven analytical and problem-solving abilities.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Strong customer service orientation.

  • Hands-on computer and network hardware troubleshooting experience.

  • Network cabling experience.

  • Experience supporting or have deep knowledge of Windows OS.

Preferred

  • Experience supporting or have deep knowledge of Windows OS.

  • Graphic editing skills.

  • Experience with AV equipment such as video switchers and video routers.

  • WiFi troubleshooting experience.

  • Experience with managed switches and firewalls.

  • Experience with Audio equipment such as setting mixers and setting speakers.

  • Ability to terminate various AV cables such as XLR and HD-SDI.

  • Scripting and software development skills.

  • Audio mixing experience.

Perks and Offerings

Here is insight into some of the perks and offerings of the Jaguars and Bold Events:

  • Health, Dental, Vision and Life insurance options.

  • Mobile phone stipend.

  • 100% match of the employee’s contribution, up to 5% of income, in company 401(k) program.

  • 16 weeks of paid parental leave, including adoption.

  • Company provided lunch, during the work week.

  • Wellness Programs inclusive of: Employee Assistance Program through NFL Lifeline; access to Head Team Psychologist; Calm app subscription; access to onsite weight facility; company sponsored rec leagues; company provided FitBit; significant discounts to local YMCA; wellness challenges.

  • Team member recognition program and various company events and celebrations.

  • 17 paid company holidays in addition to 17 days of PTO (that’s over 1 month of paid time off!); Summer Fridays

  • JagsU and various company and departmental training and development options.

  • Various employee events.

  • Opportunity to receive tickets to various events such as Jaguars home games and concerts, as well as other local, ticketed events.

  • Various other perks and discounts through local partners.

  • Onsite notary.

  • Perks and offerings are subject to change and may be dependent upon role.

Applications are being accepted online only. Please do not call to apply for this position. Please provide complete information. An incomplete application may affect your consideration for this position. The Jacksonville Jaguars and Bold Events are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements.

By submitting this application, you understand that you may be subject to a pre-employment drug test. You certify that the information in your application is true, correct and complete. You authorize the Jaguars and its representatives to contact your prior and current employer and other references and all others for purposes of confirmation of the information you have provided. You understand your application is subject to, among other things, your eligibility to work in the United States.

Any personal data (including any sensitive personal data) that you provide to the Jaguars and Bold Events as part of the recruitment process and/or otherwise for potential employment may be held and processed for the purposes of your registration, application and potential selection and in connection with any subsequent employment or placement at the Jaguars or any of its affiliates. That data may be retained and further processed for the purposes of matching your skills and qualifications to future positions, identifying you as a potential candidate for future positions, to inform you of future positions and analytics in respect of who applies for positions with the Jaguars or any of its affiliates. If you are selected for the opportunity for which you apply, your personal data may be used for the purposes of entering into a relationship with the Jaguars or Bold Events, including sending you correspondence or general information relating to the employment relationship. Your personal data may be disclosed to Jaguars affiliates and to third-party organizations providing services to the Jaguars and Bold Events. Your personal data will be retained in accordance with the Jaguars and Bold Events document retention policies and applicable laws.

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