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The Overnight Operations Manager manages full-time and part-time team members during 3rd shift to ensure proper completion of tasks and to promote a safe work environment. This role also assists in the overnight completion of house equipment set-up and performs various maintenance and housekeeping duties. In addition, this position works with Gainbridge Fieldhouse management to build upon and continuously improve current processes so the overall operation runs smoothly and efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Train, schedule, and supervise full and part time conversion and housekeeping staff.

  • Develop quality control initiatives to maintain and improve facility organization and cleanliness.

  • Manage all contract labor partnerships and the contract labor budget to ensure operational efficiency.

  • Manage and assist in completion of house equipment set-up before events when necessary.

  • Manage and assist in set-up, and/or cleaning of, basketball floor, courtside seating, and tables,

  • Manage and assist in making ice for ice events.

  • Manage and assist in the installation of goals, hockey boards and glass, and other related equipment.

  • Manage and assist in the assembly, disassembly, and installation of staging, risers, and temporary seating.

  • Maintain a consistent focus on standardization of operational processes and produce Standard Operation Procedures (SOP) for operations tasks.

  • Understand and update setup standards with a focus on efficiencies.

  • Assist with planning and scheduling event set-ups.

  • Assist in hiring full and part-time staff when necessary.

  • Assist in the development and distribution of all safety initiatives as they relate to 3rd shift staff and vendors.

  • Regularly investigate best practices in all affected areas of work.

  • Plan and maintain the scheduling of miscellaneous routine maintenance tasks required quarterly and annually.

  • Perform regular audits to ensure task completion accountability for 3rd shift staff.

  • Maintain inventory of equipment offsite in storage warehouse.

  • Work with Procurement to identify contract labor partners.

  • Manage and assist the snow and ice removal from around the facility when needed.

  • Other duties as assigned.

QUALIFICATION REQUIREMENTS:

To perform this job optimally, an individual must be able to perform each duty satisfactorily. Must be flexible to work overtime, a variety of hours including weekends, and be on call when required. The position is mostly during the overnight hours.

COMPUTER SKILLS:

Employee should have a knowledge of Microsoft Windows, Word, Excel, Outlook, and the Internet and the ability to adapt to new computer programs.

EDUCATION and/or EXPERIENCE:

High School diploma or equivalent plus 1-3 years operations or related experience required.

REASONING ABILITY:

Ability to interpret directions, be a confident self-starter, willing to learn from mistakes, and confidently move forward. Ability to learn quickly through observation and then assess and be responsible for the situation/process in the future.

LANGUAGE SKILLS:

Ability to read, analyze and interpret instructions and reports. Ability to respond to questions from managers, clients, customers, and the general public. Open to studying and education in basic Spanish speaking.

PHYSICAL AND ENVIRONMENTAL DEMANDS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, move heavy objects, use a computer, use a 10-key calculator, use a telephone, speak, hear, and write.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. The noise level in the office work environment is usually moderate.

  2. The noise level in the Fieldhouse/game environment is usually loud.

  3. The stress level may become high during certain times of the year.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.