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Assist Suite Holders during suite-scheduled events at the Toyota Center.

Essential Responsibilities:

  • Assisting Suite Holders with all questions/concerns/ issues in a professional and friendly manner

  • Working closely with Premium Services Team members, Levy staff, and building staff to provide resolutions for Suite Holder concerns/issues

  • Acting a knowledgeable representative of Toyota Center/Houston Rockets to meet and address Suite Holder needs.

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.

Minimum qualifications:

  • Excellent customer service skills

  • Excellent social and leadership skills with a diverse staff

  • Tenacious work ethic

  • Ability to work flexible hours including evenings, weekends, and holidays

Physical & mental requirements:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.

  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format.

  • The employee must be able to transfer and move items for departmental needs.

  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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