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Elior at Hibernian Football Club are looking to recruit hospitality room managers for the upcoming 22/23 season.

Job Description

Successful candidates will be required to manage a hospitality suite or area on a match day; including the management of the room supervisors and team leaders.

Room managers need to ensure that the suite operates smoothly and efficiently throughout service, while maintaining a high level of customer experience.

Management of these areas combines strategic planning, strong organisational skills, with a high level of initiative. You should be a committed natural leader with strong man management skills; have the ability to build a rapport with clients and staff alike, whilst setting the standards to sustain effort to achieve exceptional customer service.

You also need to be able to develop a diverse team, by leading from the front; to act as a role model for the staff by showing a commercial awareness and a strong desire to succeed.

This is a “hands on” role and you must have the stamina and ability to work under pressure and make decisions

Working Pattern: Match days and events

Skills and Experience

  • Previous experience in a similar job role is highly desirable

  • Polite, courteous and presentable always.

  • To manage the food / drinks service team within a hospitality area with assistance from supervisor/team leader

  • Customer driven with superb attention to detail.

  • Co-ordinate the entire operation of the area ensuring an efficient service of the highest standards.

  • Direct, motivate, encourage and inspire your team to deliver the highest results.

  • To deliver a concise effective brief to all members of staff in your area.

  • Strong communication, inter personal and team working skills, with the ability to problem solve.

  • Look at ways to maximise sales wherever possible and ensure they are recorded accurately.

  • To install a culture of continuous improvement, coaching the team to consistently meet the correct standards.

  • Manage “On the Job” training, implementing it into your match day team and assist with team training and development of your area

  • Practise good colleague and customer relations, encouraging your staff to work with other departments to ensure overall success.

  • Address all staffing and client issues as required

  • To adhere to all health and safety standards, company rules, regulations and have a full understanding of the menu and ensure your team has the answers to obvious queries

  • Delegate necessary tasks to be completed and ensure they are done to the standards set.

Benefits

The rate of pay is negotiable depending on you skill level. As well as an enjoyable place to work, Elior offers a comprehensive benefits package including access to offers, promotions and discounts to retail and leisure providers.

Why it’s Great to Work for Us

Elior UK has been recognised for a variety of awards such as CSR and chef development programmes which demonstrate the passion and creativity of our great team. For all our colleagues we offer a range of discounts such as EE mobile contracts, Nissan vehicles, and lots more offers on leisure and entertainment, gyms and restaurants.

We focus on our colleagues and hold an annual Elior Award event, issue rewards for recognition every month plus deliver a varied portfolio of development programmes. We offer additional leave for charity work and provide a Colleague Support Programme for health & wellbeing advice.

Elior foster and believe in a diverse workplace, free from discrimination, which leads to an enjoyable and supportive environment.

About Us

This role sits within our stadia division, catering for fans and visitors at prestigious stadiums across the UK. With matchdays, concerts, conferences, and banquets to be catered for, our specialist teams are experts in adapting to our client's needs with locally sourced seasonal menu's. At the heart of the matchday experience, we bring choice, quality, and value for money to some of the most prestigious sports venues across the UK.

At Elior we’re enriching lives, everywhere, every day. Feeding children in schools, loved ones in hospitals and care homes, sports fans in stadiums, visitors in heritage sites and teams in the workplace.

We are a multi-award-winning global player in the hospitality sector, founded in 1991 with over 105,000 colleagues worldwide, serving over 4 million guests every day. In the UK, our dedicated team serve our customers across 1200 locations.

Because of our success and stability, we can offer you excellent career opportunities where you will be nurtured and supported to fulfil your potential. We are renowned for looking after our people, with 87% of our colleagues feeling proud to work with us, and we are committed to delivering delicious and healthy food, which is ethically sourced.

And we’re committed to looking after the planet, supporting the community, cutting food waste and supporting wellbeing. We’ve lots to shout about with our strong and united approach in tackling many important global sustainability issues.

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