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Working Environment

As we continue to grow, we now have an opportunity for an experienced Hospitality leader to come and join our team in the role of General Manager at the Easter Road Stadium, Edinburgh. You will be responsible for the sustained growth of turnover and net operating profits by overseeing the operations of match day, as well as driving revenue through large conference and event sales on non-match days and will also be responsible for managing a team to deliver innovative solutions and quality service in line with business objectives and Elior UK standards to achieve and maximise set targets.

Job Description

Working for Elior you will be expected to have:

  • Overall accountability for operational delivery, quality control and achieving consistent guest and client satisfaction.

  • Strategic planning and management of the delivery of all business-to-business commercial income, proactively identifying new, innovative revenue streams, and growing the overall bottom line.

  • Lead Heads of Departments to ensure proactive management of teams on site. Accountable for recruiting, supporting, training and people development to deliver an efficient, high-quality service to Elior UK, our customer, and clients.

  • Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence.

  • Accountable for creating a platform for financial growth through cost control and culinary excellence.

  • Accountable for COSHH, Food Safety, H&S, legal regulations, environmental policies and duty of care to customers and colleagues.

  • Accountable for creating a C&E platform for financial growth through pipeline development and creating profitable, solution focussed bids, by working closely with finance and operations. Responsible for reviewing the current market to identify future opportunities for growth.

  • Proactively selling external space and secure large volume corporate business.

  • Accountable for preparing and presenting excellent sales proposals; that are well written, financially viable and present innovative and appropriate market-leading solutions.

  • Managing third-party stakeholders across the site to ensure they uphold the organisations values and deliver expectations.

Working Pattern: 5 out of 7

Skills and Experience

As General Manager for Elior we look for:

  • Excellent client and stakeholder management presence and interpersonal skills

  • Passion and hunger for leading an exceptional hospitality experience, able to inspire the entire and varied team to deliver the best possible food, service, and standards

  • Commercial knowledge of budgeting, forecasting and effective cost control management

  • Balances a structured approach, resilience, and problem-solving skills with the ability to flex and adapt as required

  • Previous experience of delivering major events/projects to deadline and within cost parameters

  • A strong sales background with exceptional interpersonal skills

  • Experience of the C&E function within a venue and knowledge of large event sales

  • The creation and implementation of a C&E sales strategy to drive large volume events

  • A strategic individual with detailed commercial acumen and a real hunger to achieve

  • Previous P&L accountability and evidence of commercial acumen; entrepreneurial spirit

  • Strong problem-solving skills and not phased by unforeseen challenges

  • Ability to work under pressure and make sound decisions in fast-paced environment

Benefits

As part of your package, we are offering a salary up to £40,000 per annum.

As well as an enjoyable place to work, Elior offer a comprehensive benefits package including access to offers, promotions and discounts to retail and leisure providers.

Holidays 28 days (including Bank Holidays) and increasing to 31 days after 2 years' service, life assurance, colleague pension enrolment.

As General Manager, you are also eligible for Childcare Vouchers and Eye Care Vouchers. There is the option to purchase up to 5 additional days holiday. You can receive a range of discounts on EE Mobile Contracts, at Nissan Motors, AA breakdown cover and lots more offers on leisure and entertainment, gyms and restaurants.

We focus on our colleagues and hold Elior Annual Awards Events, recognition schemes every month plus training and career progression through the Academy and Apprenticeship qualifications.

Why it’s Great to Work for Us

Elior UK has been recognised for a variety of awards such as CSR and chef development programmes which demonstrate the passion and creativity of our great team. For all our colleagues we offer a range of discounts such as EE mobile contracts, Nissan vehicles, and lots more offers on leisure and entertainment, gyms and restaurants.

We focus on our colleagues and hold an annual Elior Award event, issue rewards for recognition every month plus deliver a varied portfolio of development programmes. We offer additional leave for charity work and provide a Colleague Support Programme for health & wellbeing advice.

Elior foster and believe in a diverse workplace, free from discrimination, which leads to an enjoyable and supportive environment.

About Us

This role sits within our stadia division, catering for fans and visitors at prestigious stadiums across the UK. With matchdays, concerts, conferences, and banquets to be catered for, our specialist teams are experts in adapting to our client's needs with locally sourced seasonal menu's. At the heart of the matchday experience, we bring choice, quality, and value for money to some of the most prestigious sports venues across the UK.

At Elior we’re enriching lives, everywhere, every day. Feeding children in schools, loved ones in hospitals and care homes, sports fans in stadiums, visitors in heritage sites and teams in the workplace.

We are a multi-award-winning global player in the hospitality sector, founded in 1991 with over 105,000 colleagues worldwide, serving over 4 million guests every day. In the UK, our dedicated team serve our customers across 1200 locations.

Because of our success and stability, we can offer you excellent career opportunities where you will be nurtured and supported to fulfil your potential. We are renowned for looking after our people, with 87% of our colleagues feeling proud to work with us, and we are committed to delivering delicious and healthy food, which is ethically sourced.

And we’re committed to looking after the planet, supporting the community, cutting food waste and supporting wellbeing. We’ve lots to shout about with our strong and united approach in tackling many important global sustainability issues.

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