The Golden State Warriors and Chase Center are looking for a Manager to assist with the Box Office's day-to-day management of ticket operations for Warriors basketball games and non-Warriors events (concerts, etc.). This position reports to the Senior Director, Box Office Operations.
Come share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!
This is a full-time position based onsite in San Francisco, CA.
Key Responsibilities
Maintain files on each event that include production kills, held seats, complimentary tickets and event audits
Monitor events on a consistent basis through the life of the event to ensure tickets are selling correctly, holds remain in place and inventory is controlled
Accurately submit events and event changes/additions to the Ticketmaster system
Communicate accurate event information to all departments
Assist Box Office Operations management in creating and enforcing SOP’s
Establish and maintain positive working relationships with Ticketmaster, promoters, artist representatives and internal staff
Assist Marketing and Premium seating departments to ensure fulfillment of promotions and premium seating ticket orders
Verify daily cash reports and balance ticket sellers at close of shifts; assist with preparing cash banks and daily deposits
Assist Box Office Operations Management staff in maintaining accurate vault records
Provide the highest level of service, ensuring all issues are resolved in an efficient and accurate manner
Assist with management, hiring, training, and scheduling of Box Office staff
Assumes managerial responsibilities in the Director of Box Office Operations absence
Assist with event settlements
Required Experience & Skills
Bachelor’s degree, preferably in Finance or Business Administration, or equivalent work experience
Minimum 5 years of management/supervisory experience in an arena, stadium, PAC or public assembly facility
High proficiency in Microsoft Office Suite, Ticketmaster Classic, Archtics, Tm1 and EMT
Strong analytical skills and attention to detail; ability to create, analyze and interpret financial reports
Excellent written and verbal communication, customer service and resolution skills
Ability to build positive relationships with clients and peers at all levels within the organization
Ability to balance multiple projects at once in a fast-paced work environment
Ability to work extended and/or irregular hours including nights, weekends and holidays
Compensation
$67,000 - 71,000 + Bonus
Comprehensive Medical, Dental and Vision benefits for employees and dependents
Employer 401K match
Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
Warriors home tickets, team store discount and more!
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Golden State Warriors is an equal opportunity employer.
We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
