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An exciting opportunity has arisen for a IT Support Analyst to join our IT team based at our training Ground in Motspur Park. The position purpose is to provide 1st/2nd line technical and operational support for all IT hardware and services throughout Fulham Football Club. Supporting users both remotely and on site.

Responsibilities include but are not limited to:

  • Respond to 1st and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service

  • Escalate 3rd line support queries effectively

  • Support users in the use of computer equipment by providing necessary training and advice

  • Take ownership of assigned issues, perform technical diagnosis and resolve, either on-site or remotely

  • Arrange external/third-party support when relevant

  • Perform daily maintenance tasks on all IT services as required by Fulham Football Club

  • Perform hardware & software installations, upgrades, updates, configurations and troubleshooting.

  • Maintain Asset Register for all hardware devices/software licences.

  • Provide out of hours support as required by the business.

  • Provide Matchday support as part of a rota.

  • Produce documentation on profiles, standards, policies, builds and technical projects as well as documentation of all support procedures.

The following qualifications and experience are essential:

  • Windows 10/11, MacOS

  • MS Office 365 Suite

  • Installation/Configuration/Troubleshooting of PC/Laptop/Mac hardware/software

  • Basic Active Directory account administration

  • Understanding of Backup Technologies

  • Mobile devices, iOS, Android

Candidates should have the ability yo work collaboratively with colleagues, aiding where necessary. It is essential that candidates are proactive, punctual/flexible, and eager to learn and improve.

Fulham Football Club is committed to creating a diverse working environment and welcomes applications from everyone regardless of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability, or gender reassignment.

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