Driving better: we’re seeking a Service Desk Analyst to act as first point of contact for IT department, to ensure all jobs logged to the correct team and deliver consistently high level of customer service.

Reporting into the IT Support Manager, you will:

  • Answer incoming calls/ emails to the service desk, logging all calls into Jira Service desk, and assigning to relevant team

  • Be aware of which location support analysts are working from– assign and reassign jobs as appropriate

  • Ensure logged jobs are reviewed and maintained, know when to reassign or escalate jobs to provide highest level service, follow up on calls and see through to resolution

  • Liaise with users, offer support over the phone with first level issues, i.e. account lock outs, password changes, and basic IT requests

  • Support users with mobile telephones, acting as liaison between users and our mobile phone provider, and assist with mobile issues

  • Procurement and initial set up of mobile devices and keep records up to date of numbers, IMEI, and phone contract information

  • Create new user accounts, in line with IT policy and SOX compliance, and keep information correct in line with user changes within Active Directory

  • Liaise with third party suppliers to procure hardware, software and maintenance

  • Send out communications to all staff, when required. Ensuring tone and consistency is correct and in line with company standards

Technical Areas of Responsibility include but not limited to:

  • Mobile Phones and Tablet devices

  • IT Hardware: Desktop and Laptop Support

  • Printers, Plotters and Scanners

  • Desk and Laptop Software: MS Office, Windows OS, CAD Products, Adobe, Cintra, CRM and any other IT installed software

  • Peripheral hardware including but not limited to monitors, keyboards, mice and docking stations

  • Keep on top of company license renewals and requirements, ensuring renewal orders and placed within good time

You have:

  • Minimum A Levels or Equivalent

  • Experience working on a Service Desk or similar

  • Excellent Customer Service and Communication skills

  • Good organizational and time management skills

  • Good verbal and written skills

Ready to drive Formula 1 IT forward?