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The Premium Service Executive is responsible for constant cross selling and up selling current clients, in an effort to maximize revenue for each account. The Premium Service Executive is also responsible for managing the overall customer service of all sports and entertainment premium seating clients, including suite holders and loge boxes.

Key Responsibilities / Skill Requirements:

  • Establishes and implements a complete service plan for premium seating clients to provide the highest level of guest services, including fulfillment of contracts, ancillary value-added programs, programs to maintain established levels of attendance and utilization of premium seats and regular/timely communication schedule for all sports and entertainment

  • Work to maximize revenue and achieve set goals with current clients, through up selling and cross selling Detroit Tigers and 313 Presents, as well as additional Detroit Red Wings suite tickets

  • Work with current clients, making sure contracts are fulfilled, added value is provided, and ensuring that exceptional customer service is maintained

  • Builds and maintains relationships with clients through well executed and effective touch points as well as direct and indirect communication ensuring client return on investment is exceeded, etc

  • Manages client expectations and service needs as the primary contact

  • Assists with walk-throughs of the premium seating areas to ensure a quality product for all clients

  • Develops and executes promotions such as player visits, hospitality, exclusive events related to premium seat client requests

  • Manage and track hard and soft costs associated with each assigned account and provide a yearend cost analysis

  • Oversees execution of ancillary benefits such as pre-sales of tickets to all events, held in the building, special events, in-game requests and non-game day access

  • Acts as a premium seating contact during events and ensure client’s questions, requests, logistics, complaints are resolved quickly and effectively

  • Manages relationship with the Hospitality Department to ensure the entire experience of the suite holder is first rate

  • Develop a renewal plan for assigned accounts prior to their final year

  • Assist clients in answering food and beverage related questions, handling special catering requests and planning of special occasions (birthdays, anniversaries, etc.)

Supplemental Job Functions:

  • All other reasonable duties as assigned by supervisor

Minimum Knowledge, Skills and Abilities:

  • Bachelor’s degree in Business, Marketing, Communications or related area

  • Minimum (3) years of progressively responsible and relevant experience in sales and customer service

  • Possess the highest integrity and ethical standards

  • Demonstrated capability to interface and maintain effective relationships with all departments and employees in a team-oriented environment

  • Ability to keep accurate and detailed records

  • Must be self-directed and goal oriented

  • Ability to provide exceptional customer service

  • Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint

  • Must be able to work days, nights, weekends and holidays

Preferred Knowledge, skills and abilities:

  • Experience in the entertainment industry preferred

Working Conditions:

  • Irregular and extended hours including nights, weekends, and holidays

  • Exposure to high noise level

  • Frequent visual/auditory attention

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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