The post-holder will be responsible for providing a youth work/mentoring service to a caseload of young people every 6 months, primarily focused on promoting positive mental health. They will work closely with young people and partner agencies to identify suitable progression routes and development opportunities that focus on supporting young people including but not limited to; health and wellbeing, life skills and education and employability. Young people referred may be experiencing poor levels of mental health, low mood and anxiety.

Other responsibilities will include:

  • Work alongside external partner agencies to support a young person – including CAMHS, NHS etc.

  • Meet with the young person and co-design a personal plan based around Goal Based Outcomes

  • Develop positive relationships with young people through a variety of youth work styles/methodologies

  • Support young people to access internal and external programmes in line with their needs

  • Liaise with project leads to ensure young people are fully supported within their chosen programmes including support with resources

  • Deliver mental wellbeing support for young people and manage a caseload, providing support at suitable times for the referral either face to face or virtually

  • Develop and promote support for parents/guardians/carers so that they feel more confident in supporting their child/young person with their mental health and wellbeing

  • Establish, maintain and develop effective partnership working with stakeholders including relevant external agencies and organisations

  • Complete monitoring, evaluation and session recordings using internal systems, including contributing to the project monthly reports as directed by project coordinator

  • Ensure that all delivery, for which you are responsible, complies with all health and safety and safeguarding requirements including the production of individual risk assessments

  • Attend all scheduled supervision, meetings and training events

  • Support the foundation with further delivery to Young People, including workshops and events

Please Note: This is not a comprehensive list of all the tasks which may be required of the post holder. It is illustrative of the general nature and level of responsibility of the work to be undertaken.

Job Requirements


  • A minimum level 2 in Youth Work, Mentoring and Safeguarding qualification or equivalent or willingness to work towards

  • Mental Health Awareness Training

  • Experience in 1-2-1 work/mentoring

  • Experience of partnership/inter-agency working as part of a team around complex young people

  • Working towards a young person-centred approach puts young people first and works in a person-centred way

  • Working knowledge of Microsoft Office

  • Proficient at log and report writing

  • A true passion and interest in developing and supporting young people from diverse backgrounds

  • Excellent interpersonal skills and ability to interact and engage with young people

  • The ability to listen non-judgmentally and remind open-minded to the individual’s situation

  • A flexible approach towards working practice and working hours

  • Commitment to diversity, equal opportunities and inclusivity

  • An understanding of the issues and barriers impacting young people, especially those impacted by the pandemic

  • Able to travel across south London to carry out community outreach work


  • Emergency First Aid Certificate

  • Youth MHFA Certificate

  • Experience of managing a caseload of individuals

  • Experience of working with young people with mental health needs

  • Possess clean driving licence

  • Experience of using data management systems

  • Full driving licence


Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children, young people and adults at risk. The club fully accepts its responsibility for children, young people and adults at risk. Our aim is to ensure that safeguarding runs through every element of the work we do to ensure the welfare and well-being of all those who engage in our activities.

All children, young people and adults at risk have a right to be protected from abuse regardless of their age, gender, disability, sexual orientation, race, religion or belief. We believe that all adults working within the club, in any capacity, have a duty and responsibility to safeguard the welfare of children, young people and adults at risk.

We strive to do this by applying policy, procedures and best practice, engaging with the Premier League, FA and local authority partners to promote the safety and welfare of all those who engage in activities with the club. Our practice reflects statutory requirements and responsibilities. This allows our participants to enjoy any club activity in a safe, and inclusive environment.

The club expects all staff, players, volunteers, contractors and guests to share this commitment.


Crystal Palace Football Club endorses the principle of equality and will strive to ensure that everyone who wishes to be involved in the club whether as players, match-day fans, staff, board members, participants in foundation programmes and other people engaged with the club’s activities (for example, suppliers, corporate partners):

Has a genuine and equal opportunity to participate to the full extent of their own ambitions and abilities, without regard to their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation; and

Can be assured of an environment in which their rights, dignity and individual worth are respected, and in particular that they are able to enjoy their engagement at the club without the threat of intimidation, victimisation, harassment, bullying and abuse.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.