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Essential Duties & Responsibilities:

  • Proactively engage and interact with fans throughout the stadium.

  • Ensure that fan concerns are heard and reported to the appropriate departments.

  • Have full knowledge of all policies, services and facility locations.

  • Act as information liaison for all Inter Miami CF home games and stadium events.

  • Accurately and successfully communicate all key messages to guests.

  • Project an approachable, professional attitude at all times.

  • Assist with orientation of the Stadium.

  • Additional related duties as assigned.

Qualifications:

  • Minimum high school diploma or equivalent. Some college preferred.

  • Bilingual in English and Spanish is a plus.

  • Strong customer service and interpersonal skills.

  • Strong conflict resolution skills.

  • Ability to handle stressful customer service situations.

  • Excellent oral communication skills.

  • Must be fan-friendly and become familiar with the stadium in order to provide accurate directions throughout the stadium.

  • Must commit to work a minimum number of games over the course of the season.

  • Must be able to stand for a minimum of 4 to 5 hours at a time.

  • Must have reliable transportation to and from work for all games.

  • Prior customer service experience is a plus.

  • Knowledge of soccer preferred, but not required.

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