Essential Duties & Responsibilities:
Proactively engage and interact with fans throughout the stadium.
Ensure that fan concerns are heard and reported to the appropriate departments.
Have full knowledge of all policies, services and facility locations.
Act as information liaison for all Inter Miami CF home games and stadium events.
Accurately and successfully communicate all key messages to guests.
Project an approachable, professional attitude at all times.
Assist with orientation of the Stadium.
Additional related duties as assigned.
Minimum high school diploma or equivalent. Some college preferred.
Bilingual in English and Spanish is a plus.
Strong customer service and interpersonal skills.
Strong conflict resolution skills.
Ability to handle stressful customer service situations.
Excellent oral communication skills.
Must be fan-friendly and become familiar with the stadium in order to provide accurate directions throughout the stadium.
Must commit to work a minimum number of games over the course of the season.
Must be able to stand for a minimum of 4 to 5 hours at a time.
Must have reliable transportation to and from work for all games.
Prior customer service experience is a plus.
Knowledge of soccer preferred, but not required.