Essential Duties & Responsibilities:

• Proactively engage and interact with fans throughout the stadium.

• Ensure that fan concerns are heard and reported to the appropriate departments.

• Have full knowledge of all policies, services and facility locations.

• Act as information liaison for all Inter Miami CF home games and stadium events.

• Accurately and successfully communicate all key messages to guests.

• Project an approachable, professional attitude at all times.

• Assist with orientation of the Stadium.

• Additional related duties as assigned.

Qualifications:

• Minimum high school diploma or equivalent. Some college preferred.

• Bilingual in English and Spanish is a plus.

• Strong customer service and interpersonal skills.

• Strong conflict resolution skills.

• Ability to handle stressful customer service situations.

• Excellent oral communication skills.

• Must be fan-friendly and become familiar with the stadium in order to provide accurate directions throughout the stadium.

• Must commit to work a minimum number of games over the course of the season.

• Must be able to stand for a minimum of 4 to 5 hours at a time.

• Must have reliable transportation to and from work for all games.

• Prior customer service experience is a plus.

• Knowledge of soccer preferred, but not required.