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Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

PRIMARY PURPOSE: Assist the Ballpark Operations department with planning, development and execution of company projects, programs, gameday activities and special events. This role will contribute to department goals to sustain and enhance the physical structure, provide excellent service and experiences, maintain efficiencies, and cost-effectiveness and ensure a safe environment. This internship provides the opportunity to learn about the business function of Ballpark Operations and develop skills for a career in Major League Baseball.

The expectation of this internship is 40 hours/week beginning in January 2023 through the end of baseball season.

All applicants for employment with the Cleveland Guardians will need to comply with the Cleveland Guardians Vaccination Policy as a condition of employment. Potential candidates for employment will be notified of the requirements of this policy prior to the start of employment.

RESPONSIBILITIES & DUTIES:

Event & Staff Management

  • Spearhead initial touchpoints of holistic recruitment and hiring process for Ballpark Operations.

  • Manage candidate experience throughout hiring processes

  • Assist with onboarding and training for new teammates.

  • Assist with creating and implementing preseason training for all ballpark operations personnel.

  • Assist with scheduling for all ballpark operations front of house team members including ushers, premium seating, fan ambassadors, and kids' clubhouse.

  • Advise department leadership regarding changes and factors affecting the schedule and recommend staffing adjustments based on findings and trends.

  • Assist with the administrative duties of staff payroll (e.g., review payroll discrepancies, overtime, etc.).

  • Assist with defining staffing needs and implementing deployments for all events at Progressive Field.

  • Assist in management and supervision of pregame, postgame and non-gameday special events. Assist other Ballpark Operations departments as needed.

Project Management

  • Partner with department leadership to manage and upkeep records in an organized and consistent fashion. Assist department leadership with project management, focusing on large, cross-departmental projects.

  • Create, implement, and evaluate midseason training program for all ballpark operations personnel.

  • Assist in uniform inventory for seasonal teammates including monitoring inventory levels and executing distribution.

  • Partner with department leadership to manage implementation and use of various modules of 24/7 Software.

  • Confer with department leadership to develop and implement staff learning opportunities.

  • Provide support to operations analytics programs, including entry experience, service evaluations, and other metrics of evaluation.

  • All other duties and projects as assigned.

Information Collection & Distribution

  • Lead the scheduling, coordination, and set-up of homestand meetings (e.g., meeting location, necessary materials).

  • Gather gameday information from respective departments to accurately create and update meeting documents.

  • Amend gameday documents as needed.

  • Create, manage, and disseminate the Event Sheet in partnership with appropriate internal and external resources.

  • Review incidents and concerns from previous games, following up as appropriate.

  • Manage and distribute the post event report, appropriately gathering and disseminating information for a variety of sources and departments.

EDUCATION & EXPERIENCE REQUIREMENTS:

  • 4-year college degree preferred or in-process of seeking degree

  • Previous experience within the sports and entertainment industry preferred

  • Basic computer skills specifically including Microsoft Word, Excel, and Outlook

  • Basic understanding of standard office equipment especially photocopiers

ROLE REQUIREMENTS:

  • Clear understanding of all department and company policies and procedures Clear understanding of individual staff responsibilities within the department

  • Ability to utilize basic software programs such as 24/7 Software and ABI (Advanced Business Integrators).

ORGANIZATIONAL REQUIREMENTS:

  • Reads, speaks, comprehends, and communicates English effectively

  • Represents the Cleveland Guardians in a positive fashion to all business partners and the general public.

  • Ability to develop and maintain successful working relationship with members of the Front Office.

  • Ability to act according to the organizational values and service excellence at all times.

  • Ability to work with diverse populations and have a demonstrated commitment to social justice.

  • Ability to walk, sit or stand for an entire shift.

  • Ability to work extended days and hours, including holidays and weekends.

  • Ability to move throughout all areas and levels of the Ballpark.

  • Ability to work in a complex and changing environment.

  • Occasional physical activity such as lifting and carrying boxes up to 50 lbs.

The Cleveland Guardians are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.

In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed in our job description, but that would add tremendous value to our organization. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.

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