Tweet

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

All applicants for employment with the Cleveland Guardians will need to comply with the Cleveland Guardians Vaccination Policy as a condition of employment. Potential candidates for employment will be notified of the requirements of this policy prior to the start of employment.

PRIMARY PURPOSE: We are seeking motivated individuals who have a drive and passion to join our Business Development Program. Our unique 11-month rotational business development program allows individuals to develop and gain experience utilizing an innovative approach to “win with the fan” via a combination of sales and service. Our team is motivated to deliver world-class service and to develop the core skills to become a leader in the sports industry.

This program is designed to train teammates on the Cleveland Guardians business and gain an overview of not only how the business operates, but how to successfully sell and service products.

*The expected duration of this program is to begin mid-June 2023 and end in April 2024.

RESPONSIBILITIES & DUTIES:

  • Active participation in trainings designed to learn the Cleveland Guardians’ product segments, fan-base, and Guardians Way to Sales & Service

  • Engage in on-going sales training and development of best sales practices through weekly meetings and role-play sessions.

  • Become well-versed in the organization's products and services as well as the latest campaigns, team updates, events, and other customer-facing opportunities for effective selling

  • Sell both “new” and “renewal” plans across all product segments (Seasons, Groups, Premium, and Corporate Partnerships) for the Cleveland Guardians via strategic selling methods (phone calls, prospecting, referrals, face-to-face appointments, etc.) with a strong focus on relationship-based sales and customer retention.

  • Seek new business opportunities by contacting and developing relationships with potential and current buyers utilizing ticket sales initiatives and strategic selling methods (sales booths, in-house events and off-site community events).

  • Schedule appointments and generate revenue opportunities by contacting current or prospective customers

  • Make daily number of customer contacts across product segments (specific goal varies by product segment).

  • Follow up on all assigned incoming leads for qualification and nurturing

  • Maintain electronic records of all customers and prospects within our CRM and ticketing systems

  • Collaborate with key internal/external resources across departments.

  • Attend all other sales department meetings and customer service events as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS:

  • Bachelor’s degree preferred

  • Desire to learn and achieve in a highly competitive sales environment.

  • Proficiency in Microsoft Office Suite including Word, Outlook, and Excel.

ROLE REQUIREMENTS:

  • Strategic thinking, operational discipline, collaboration, and agility to be a sales industry leader while maintaining a commitment to personal integrity.

  • Coachability, teamwork, strong will to succeed with a positive attitude are necessary.

  • Excellent verbal and written communication skills.

  • Ability to work flexible hours including evenings, weekends, some holidays, and event nights.

ORGANIZATIONAL REQUIREMENTS:

  • Reads, speaks, comprehends, and communicates English effectively in all communications.

  • Represents the Cleveland Guardians in a positive fashion to all business partners and the general public.

  • Ability to develop and maintain successful working relationships with members of the Front Office.

  • Ability to act according to the organizational values and service excellence at all times.

  • Ability to work with multicultural populations and have a commitment to fairness and equality.

  • Ability to walk, sit or stand for an entire shift.

  • Ability to work extended days and hours, including holidays and weekends.

  • Ability to move throughout all areas and levels of the Ballpark.

  • Ability to work in a diverse and changing environment.

  • Occasional physical activity such as lifting and carrying boxes up to 25lbs.

The Cleveland Guardians are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.

In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed above, but that would add tremendous value to our organization. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.

Apply