Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

PRIMARY PURPOSE: Responsible for assisting the Store Manager and overseeing the daily operations of the Progressive Field Team Store location and manage staff to ensure a quality fan experience which maximizes sales revenue and promotes a positive image of the Cleveland Guardians organization.


Include but are not limited to:

Selling/Fan Satisfaction

  • Help drive store sales results.

  • Role Model START selling model and suggestive selling for sales staff.

  • Maintain the “Image of Champions” to maximize sales opportunities and ensure fan satisfaction.

  • Utilize and understand sales reports.

Human Resources

  • Assure well-trained, efficient staff focused on sales and fan satisfaction.

  • In partnership with Store Manager, scouting, recruiting, interviewing, training and development of part-time & seasonal associates to company policies.

  • Assist Store Manager in the proper staffing/scheduling to support the needs of the business.


  • Ensure sales floor (including windows) is visually merchandised to Company standards.

  • Ensure under stock and stockroom are organized and maintained to Company standards.

  • Ensure daily recovery (re-stocking, sizing, “pinch & pull”, general cleanliness).

  • Ensure markdowns completed timely and accurately (including stockroom).

  • Based on research, communicate merchandising needs/opportunities to Store Manager.

Operations/Loss Prevention

  • Perform Store opening procedures.

  • Control budget for sales associate payroll, based on sales and trends.

  • Manage controllable operational expenses (supplies, store maintenance, etc.)

  • Understand and perform all management functions on the POS system and backroom PC.

  • Inventory Control (receiving, product distribution, transfers, cycle counts, damages, MOSs, mid-season & season-ending physical inventory).

  • Understanding and proper training of staff on internal/external loss prevention methods.

  • Closing procedures and banking.

Additional projects/responsibilities as assigned by Store Manager.


  • Previous Retail Management experience preferred, but not required

  • Previous cash handling skills preferred, but not required

  • Ability to frequently bend, stoop, reach and lift

  • Ability to supervise large part-time staff

  • Ability to consistently meet sales objectives

  • Previous cash handling skills preferred, but not required

  • Effective communication with both co-workers and guests


  • Available to work a minimum of 80% home games (65 games) as well as 100% of Jewel Events and Postseason games.

  • Ability to work varied hours, nights, weekends, and holidays, maximum 40 hours


  • Reads, speaks, comprehends, and communicates English effectively in all communications.

  • Represents the Cleveland Guardians in a positive fashion to all business partners and the general public.

  • Ability to develop and maintain successful working relationships with members of the Front Office.

  • Ability to act according to the organizational values and service excellence at all times.

  • Ability to work with diverse populations and have a demonstrated commitment to social justice.

  • Ability to walk, sit or stand for an entire shift.

  • Ability to work extended days and hours, including holidays and weekends.

  • Ability to move throughout all areas and levels of the Ballpark.

  • Ability to work in a diverse and changing environment.

  • Occasional physical activity such as lifting and carrying boxes up to 50 lbs.