Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.
PRIMARY PURPOSE: Advance decision-making quality across the business organization in partnership with our concessionaire through strategic analysis. Execute and improve both organizations’ critical analytics functions (e.g., product development/pricing/analysis/profit margin, data management, business intelligence, inventory management). Partner with Guardians and Concessionaire relevant departments to develop and implement descriptive, predictive, and prescriptive analyses that support Strategic Priorities across each organization.
All applicants for employment with the Cleveland Guardians will need to comply with the Cleveland Guardians Vaccination Policy as a condition of employment. Potential candidates for employment will be notified of the requirements of this policy prior to the start of employment.
RESPONSIBILITES & DUTIES:
Improve and maintain critical business functions including, but not limited to, pricing of all products, sales- and transaction-level forecasting, business reporting (Tableau), fraud alert/monitoring, and customer behavior modelling.
Enhance back-end commissary operational efficiencies while leveraging location-level transaction and inventory data
Maintain excellent documentation and communication both within the Guardians and in partnership with the Concessionaire to generate buy-in and long-term stability of core processes.
Coordinate with Guardians and Concessionaire market research functions to develop ongoing research initiatives that inform strategic decisions, including price sensitivity surveying.
Identify, organize, analyze, and present data from sources including ticket sales, food and beverage sales, social media interaction, survey responses, and employee hiring for applications such as ticket offerings, sales prospecting, budget planning, and Game Day operations for both the Team and Concessionaire.
Translate data into digestible and informative business intelligence dashboards in Tableau, aligning dashboard design with organizational standards for cross-product consistency.
Approach business challenges and questions from a quantitative and analytical perspective, using data to improve processes and develop clear recommendations.
Synthesize and communicate actionable insights through written, visual, and interactive mediums.
Responsible for driving data classification, accuracy, and accessibility; adding new events to database and updating events/location/item table as required
Creates a cadence of reporting between DNC and client to ensure performance of food and beverage is being communicated often and transparently
Tracks new concepts, menu items and initiatives to judge impact and recommend continuation/cessation
Answers all ad hoc queries related all aspects of food and beverage from clients in a timely manner
Works with client on promotions and sponsorships and provides information to judge impact for fans and financials.
Gathers and disseminates best practices from concessionaire and MLB
EDUCATION & EXPERIENCE REQUIREMENTS:
Bachelor’s degree in Business Analytics, Economics, Statistics, Computer Science, Data Science, or other relevant field (economics, mathematics, operations research, information science, etc.) is required
Minimum of 1-3 years internship or work experience
Knowledge of Microsoft Office, SQL, and R or equivalent. BI presentation software (Tableau, Tibco, QlikView, PowerBI etc.) are a plus
Experience using quantitative tools and analytic methods in a professional setting for functions such as financial modelling, survey data analysis, product design, pricing, impact forecasting or organizational decision making preferred
Demonstrated ability to independently drive projects and deliver superior results
Strong passion for the Guardians’ brand
Leadership skills that show the ability to identify and communicate priorities, work cross-departmentally on projects, develop interpersonal relationships, and produce positive results
Robust reasoning, problem-solving, conflict-resolution, and communication skills at tactical and strategic levels
Excellent analytical skills to be able to think about problems and solutions in an effective manner
Ability to be self-driven and seek out where improvements are needed in the food & beverage and merchandising
Passion for learning new skills and concepts
Reads, speaks, comprehends, and communicates English effectively in all communications.
Represents the Cleveland Guardians in a positive fashion to all business partners and the general public.
Ability to develop and maintain successful working relationships with members of the Front Office.
Ability to act according to the organizational values and service excellence at all times.
Ability to work with diverse populations and have a demonstrated commitment to social justice.
Ability to walk, sit or stand for an entire shift.
Ability to work extended days and hours, including holidays and weekends.
Ability to move throughout all areas and levels of the Ballpark.
Ability to work in a diverse and changing environment.
Occasional physical activity such as lifting and carrying boxes up to 25 lbs.
The Cleveland Guardians are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.
In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed above, but that would add tremendous value to our organization. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)