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Job Purpose: Maximize Pride in Reds Baseball. Retain, grow, and acquire season ticket membership by building relationships, providing excellent customer service, and selling full-menu inventory for the Cincinnati Reds.

Essential Duties and Responsibilities:

  • Meet, or exceed, revenue goals through season ticket retention and new sales

  • Service and build relationships in an effort to understand and create “Customer Intimacy”

  • Display in-depth knowledge of the range of products and benefits available to current and potential customers

  • Meet a daily and weekly minimum of contact touchpoints, including face to face meetings on and off-site

  • Adhere to procedures and processes necessary to provide a “Reds Way” experience

  • Address customer issues to ensure effective and long-term solutions

  • Provide timely feedback regarding service excellence and/or failures and customer concerns

  • Become proficient with ticketing software, online platforms, CRM, and the MLB Ballpark App

  • Perform other duties as assigned

Experience and Education:

  • 2-3 years customer service and sales experience in a business and/or sports setting

  • Bachelor’s degree required

  • CRM and ticketing software experience preferred

Knowledge, Skills, and Abilities:

The Cincinnati Reds have a staff anchored by three core values: accountability, adaptability, and collaboration. Our core values are consistently demonstrated and upheld by our team members. Other essential qualities include strong communication skills, active and empathetic listening. Preferred candidate will demonstrate flexible and efficient time management and ability to prioritize workload.

Physical Demands:

While performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk and hear. Occasional lifting of 20 pounds required.

Work Environment:

Candidate must be willing to work game days including long hours, evenings, weekends, and holidays throughout the year.

Expectations:

Adhere to Cincinnati Reds organization policies and procedures

Act as a role model within and outside the Cincinnati Reds organization Meet department productivity standards

Have a team mentality with the ability to collaborate with coworkers to complete assigned tasks

Equal Opportunity Statement: The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, military or veteran status, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

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