The Chicago Red Stars Manager, Matchday & Fan Experience will work within the Marketing team reporting to the Director of Brand Marketing & Communication. This role will focus on enhancing our matchday show, maximizing matchday revenue and the overall fan experience.
What You Do
In this role you lead, design and implement a world-class, fan-centric event experience that drives word of mouth level excitement. You are a creative thinker with a team that is driven by surprising and delighting our fans at every turn. You create fun. You create a safe space. You create an inclusive environment. You drive experiences that both leave fans wanting to come back but that also increases our revenue on-site & long term. You have connections in the world of entertainment, sporting, & hospitality. You are responsible for the Red Star’s relationships with the Community through our start-to-finish fan experience.
Who You Do It With
You lead a team of game-day professionals, you report to the Director of Brand Marketing and Communications, you directly liaison with our Partnerships & Ticketing Leads and our Head of Player Care.
Liaison with internal departments to ensure development and integration of their initiatives into match presentation
Development and implementation of plans for Theme Nights throughout the season
Responsible for procurement of VIPs for in-match recognitions and rituals
Develop and implement a fan experience program that considers the fans experience at the game from start to finish
Ensure fans are receiving the highest customer service from all Red Stars staff
Provide ongoing training for third party vendors at SeatGeek Stadium
Bachelor’s degree required
Three to four years promotions and events experience preferably in sports
Ability to deliver P&L budget with analysis
Project management expertise
Strong organizational skills
Flexibility to work non-traditional hours, in a non-traditional settings, within a team atmosphere
Ability to work independently and self motivate
Ability to be adaptable and creative when solving problems
Possess excellent communication skills, including phone etiquette and written correspondence
Ability to develop outstanding internal and external business relationships
Understands and provides superior customer service
Strong computer proficiency, including MS Office (Word, Excel, Power Point) and database management
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.