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The Director of Ticketing will be responsible for promoting and selling all ticketing inventory, including season tickets, flex plans, premium seating, and group tickets by leading our team of Account Executives. The Director of Ticketing will report to the Chief Business Officer and be responsible for establishing and implementing a sales plan designed to meet or exceed the annual sales goals set by senior management. In addition, the Director of Ticketing will oversee the Ticket Coordinator and box office operations. Reports to the Chief Business Officer.

Responsibilities:

  • Create, implement, and execute sales campaigns for products to be sold by the sales team; includes coordination with marketing in the production of sales collateral for campaigns as appropriate

  • Establish and implement a sales strategy to increase revenue through season memberships, flex packages, premium seating, group sales, and special offers

  • Lead, motivate, develop, and coach sales staff for future succession and opportunity within the Chicago Red Stars organization

  • Conduct regular one-on-one meetings with all members of the sales staff; establish and communicate clear sales revenue goals and follow up with appropriate feedback and direction for development

  • Manage and evaluate sales staff performance on an ongoing basis, including annual reviews for all team members

  • Produce regular sales reports to identify sales trends and forecast event attendance

  • Create, monitor, and manage budgets for the sales department

  • Build and implement an onboarding program and plan for new sales staff

  • Recruit, interview, hire, and maintain the sales staff and interns

  • Work with all departments to track and fulfill ticketing needs, monitor, and report on the sales process and results to ownership

  • Make and manage appropriate client and hospitality visits on game and event days

  • Perform various game-day duties and other related tasks as assigned

Qualifications:

  • Minimum of five (5) years of ticket sales experience in the sports industry

  • Minimum of two (2) years of experience in a leadership role, managing staff

  • Proven ability to create, organize, and manage sales leads from start to finish

  • Excellent communication and organization skills, both oral and written

  • Strong teaching, motivating, development, and problem-solving skills

  • Ability to work under pressure, meet deadlines, and multi-task

  • Demonstrate a consistent, successful track record in hitting ticket sales goals

  • Proficient in Microsoft 365

  • Availability to work nights, weekends, and holidays

  • Ability to acquire or produce and maintain a valid driver’s license and meet company vehicle driving standards

The Chicago Red Stars is an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.