The Front Desk Receptionist serves as the initial on-premises point of contact, greeting and providing routine information and directions to visitors in our Chicago-based front office’s main lobby. The Front Desk Receptionist will provide organizational and administrative support for the Cubs organization and model consistent professionalism and flawless service delivery.
RESPONSIBILITIES
Provide top-level organizational and administrative support to the organization’s front office associates, visitors, and clients by modeling a welcoming and friendly demeanor
Address all visitors’ questions attentively, professionally and courteously
Facilitate appointment check-in, building navigation and general assistance to internal and external customers
Liaise with associates at all levels of the organization to ensure best-in-class service delivery to all internal and external customers
Routinely communicate with the organization’s executive assistants regarding appointments, meetings and events for executives and functional leaders
Coordinate day-of logistics for internal and external meetings and events that originate from the main lobby of the Cubs’ front office
Assist with email and other correspondence as requested
Active participant in the recruiting, orientation, and training process of Cubs’ seasonal associates
Order operational and office supplies as needed and as requested
Support the Cubs’ operations team with annual design, editing and updating of operations documents, as well as reporting, data entry and other documentation, as requested
Support the implementation of the Chicago Cubs vendor management program
Maintain a clean and organized work area
Perform related duties as assigned
REQUIRED QUALIFICATIONS
Ability to work non-standard hours, including nights, weekends, game days or other event dates
Requires a 40-hour work week and willingness to work overtime
High school degree or equivalent
Excellent interpersonal skills and ability to build relationships among all organizational levels
Demonstrated proficiency with Microsoft Word, Outlook, Excel, and Power Point
Proven interest in learning new software and technology and utilizing on the job
Demonstrated excellent communication and writing skills
Demonstrated ability to work in an organized manner and manage time efficiently and effectively
Ability to maintain confidentiality
Demonstrated common sense, good judgment, and the ability to think and act quickly
Proven ability to think independently and act quickly to deliver exceptional guest service
Ability to work without constant direct supervision and remain at the front desk for extended periods of time
PREFERRED QUALIFICATIONS
Associates degree from an accredited university or college
Experience using company-wide visitor management systems
3+ years’ experience as a Front Desk Receptionist or similar organizational or administrative role
Problem solving and on-the-spot troubleshooting expertise
Response Expectations:
Due to the overwhelming number of applications we receive, we unfortunately may not be able to respond in person to each applicant. However, we can assure you that you will receive an email confirmation when you apply as well as additional email notifications whether you are selected to move forward for the position or not. Please note, we keep all resumes on file and will contact you should we wish to schedule an interview with you.
The Chicago Cubs and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.
