The Account Executive, Membership Sales main responsibility is to produce ticket revenue by developing and maintaining season and group ticket accounts. You will sell new and renew season ticket accounts through outside sales appointments with businesses, through networking, prospecting, setting appointments and in-person meetings. You will also sell and renew new group accounts to decision makers within businesses and non-profit organizations.

Essential Duties and Responsibilities

  • Meet all sales goals assigned.

  • Set appointments over the phone with decision-makers, consistently meeting the weekly goals for sales appointments.

  • Master all sales presentations (taught in sales training) and deliver it in front of company decision-makers, tailoring packages according to each company's needs, and handling objections to bring in new season seat accounts.

  • Develop and maintain our CRM database of potential group and season-seat customers.

  • Contact group leaders through our CRM database and through new leads, particularly after a direct mail piece is released, to bring in new sales.

  • Prospect for quality leads, particularly through asking for referrals.

  • Provide customer service to existing accounts by visiting with them during games, as well as provide amenities.

  • Make phone calls during the season and off-season to ensure personalized, continual contact with ticket holders.

  • Work with the Ticket Operations to update certain sales reports.

  • Complete any customer service and operational duty in season as assigned.

  • Performing other duties and responsibilities as assigned (i.e. contract fulfillment).

Required Skills, Experience and Abilities

To perform the job successfully, you will have or demonstrate the following skills and abilities:

  • Bachelor’s degree in a relevant field

  • 1-2 years’ experience in sports team sales, general business sales, or sports management is preferred.

  • Previous experience in face-to-face and inside sales is preferred

  • Must be enthusiastic, creative and able to think both strategically and tactically

  • Well organized and have strong time management skills along with customer service skills

  • Able to multi-task under time constraints, meet deadlines, work within a fast-paced industry/environment and be very detail oriented

  • Excellent communication skills including written, verbal and analytical and ability to present ideas clearly and concisely

  • Computer proficiency in Microsoft Office products including word, excel, power point and Microsoft Teams

  • Available to work a flexible schedule, including holidays, nights, weekends, and all home games

  • Willingness and ability to provide proof of completed COVID-19 vaccination required. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered

Additional Information

This is a full-time benefit eligible position. HSE is dedicated to creating and upholding a welcoming environment that celebrates diversity.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Hornets Sports & Entertainment provides valuable benefits and competitive time off policies to help you and your family lead healthy, balanced lives.