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Ticket Operations Responsibilities:

  • Gain familiarity and utilize the Ticketmaster system including Archtics, TM1 and Account Manager

  • Assist in the processing and establishment of season, group, and single match accounts. This is done through new sales, transfers, exchanges, and upgrades of tickets.

  • Provide support in the areas of ticket resolution, customer service, and walk-up sales on Match Days in the box office for Charlotte FC and MLS Next Pro.

Ticket & Premium Services Responsibilities:

  • Responsible for assisting fans with inbound inquiries by phone, email, and other communication platforms.

  • Assist with current season ticket member accounts by being the liaison between the club and the fan.

  • Execute initiatives outside of the office on both game days and at non-gameday events.

  • Assist Premium Services team in execution of match day duties, Suite and Suite Club member events, concierge staff duties and specialized member amenity programs

  • Assist in various logistics required for stadium events, including but not limited to:

    • General Setup (ex - roster cards, suite inspections)

    • Prepare Platinum Access Lobby staff folders

    • Suite Visits

    • Identifying any event maintenance needs

Group Sales Responsibilities:

  • Assisting the Groups sales team on Group Initiatives on both gamedays, and events held outside of gameday.

  • Reaching out to group contacts to sell Theme Nights and Group Initiatives with MLS Next Pro

  • Assisting Group Sales team on all MLS Next Pro group nights and events.

Additional Responsibilities

  • Administrative duties including filing, answering phones, and provide overall support to Ticketing Department

  • Manual labor sometimes required (in-suite/ gift or supply delivery, event implementation, etc.)

  • Assist with all aspects of Tepper Sports and Entertainment including Bank of America Stadium events, MLS Next Pro and Carolina Panthers games as needed.

Minimum Qualifications:

  • A College Degree or actively pursuing a college Degree

  • Must be flexible to work evenings and/or weekends and all Charlotte Football Club and Stadium events, including events held on weekends, nights, and holidays

  • Must pass Pre-Employment Screenings

Essential Functions:

  • Strength in teamwork, professionalism, and time management

  • Must possess excellent oral, written, organizational and proofreading skills

  • Positive and mature attitude, team player, self-motivated and responsible

  • Detail Oriented. Must be able to multi-task without frustration

Work Environment:

This job responsibility description is a broad overview of the position. This does not limit expected

contributions to the organization. The Charlotte Football Club organization is based upon a teamwork type atmosphere.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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