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Primary Responsibilities:

  • Selling Responsibilities:

    • PSLs and Season Tickets through outbound sales calls, phone sales and large account promotions

    • Silver Club Level PSLs and Season Tickets

    • Upgrading current PSL Owners through outbound and service calls

    • Single Game Tickets

    • Group Tickets

  • Additional Selling Responsibilities

    • Long Term Luxury Suites through outbound sales calls and networking contacts

    • Suite Club Memberships, Single Game Luxury Suites and Corporate Hospitality Packages

  • Represent the Carolina Panthers in various organizational promotions, charity functions, speaking engagements.

  • Assist (as needed) in the development, coordination, implementation of game day activities.

  • Committed to the support of department goals and objectives, such as budgets and sales goals.

  • Provide Sales Manager with necessary support/statistical data

Service Responsibilities:

  • Provide extreme customer service to all clients, including relationship building, day to day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow up, etc.

  • Work with Premium Service, Ticket Operations and Ticket Service Representatives to ensure all accounts are active, documented and up-to-date on invoicing, contracts, renewals, etc.

  • Assist in determining and implementing enhancement programs for full season accounts to generate sales and member retention.

  • Ensure proper maintenance of full season accounts is performed and current quality standards are met or exceeded.

Additional Responsibilities:

  • Assist in the overall success & meeting goals of the sales area of the Ticket Office

  • Administrative duties including filing, answering phones, and provide support to Ticketing Department

  • Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence, special promotions and programs, etc.

  • Other duties as assigned by Department Leadership

  • Fulfill various responsibilities by assisting other departments (as needed)

Minimum Qualifications

  • At least one year of ticket sales experience at the collegiate or professional level

  • Must be flexible and available to work evenings and/or weekends, nights, and holidays

  • Must pass pre-employment screens

Essential Functions

  • Excellent organizational skills and attention to detail

  • Strong verbal and written communication skills

  • Works well under pressure while maintaining a positive attitude

  • Must be a team player, reliable, and dependable

  • Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment

  • Must maintain complete confidentiality of privileged, and/or sensitive information

  • Must, at all times, display the character and values of the Tepper Sports & Entertainment brand

  • Must be able to multi-task while managing time successfully

Physical Requirements

  • Sitting at desk and computer for long periods of time

  • Standing for extended periods of time

  • Must be able to lift 15 pounds at a time

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

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