Primary Responsibilities:

Selling Responsibilities:

  • Sell Luxury Suites

  • Sell Long Term and Single Event Rentals for Panthers, Charlotte FC and major stadium events

  • Sell Membership Clubs

  • Sell Suite Club PSLs for Panthers and Charlotte FC

  • Additional Selling Responsibilities:

    • PSLs and Season Tickets through outbound sales calls, phone sales

    • Silver Club Level PSLs and Season Tickets

    • Upgrading current PSL Owners through outbound and service calls

    • Single Game Tickets

    • Group Tickets

  • Represent Tepper Sports & Entertainment in various organizational promotions, charity functions, speaking engagements.

  • Assist (as needed) in the development, coordination, implementation of game day activities for both Carolina Panthers and Charlotte FC.

  • Committed to the support of department goals and objectives, such as budgets and sales goals.

  • Provide Premium Sales Manager with necessary support/statistical data

Service Responsibilities:

  • Provide extreme customer service to all clients, including relationship building, day to day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow up, etc.

  • Work with Premium Service, Ticket Operations and Ticket Service Representatives to ensure all accounts are active, documented and up-to-date on invoicing, contracts, renewals, etc.

  • Assist in determining and implementing enhancement programs for full season accounts to generate sales and member retention.

  • Ensure proper maintenance of full season accounts is performed and current quality standards are met or exceeded.

Additional Responsibilities:

  • Assist in the overall success & meeting goals of the sales area of the Ticket Office

  • Administrative duties including filing, answering phones, and provide support to Ticketing Department

  • Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence, special promotions and programs, etc.

  • Other duties as assigned by Department Leadership

  • Fulfill various responsibilities by assisting other departments (as needed)

Minimum Qualifications

  • At least one year of ticket sales experience at the collegiate or professional level

  • Must be flexible and available to work evenings and/or weekends, nights, and holidays

  • Must pass pre-employment screens

Essential Functions

  • Excellent organizational skills and attention to detail

  • Strong verbal and written communication skills

  • Works well under pressure while maintaining a positive attitude

  • Must be a team player, reliable, and dependable

  • Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment

  • Must maintain complete confidentiality of privileged, and/or sensitive information

  • Must, at all times, display the character and values of the Tepper Sports & Entertainment brand

  • Must be able to multi-task while managing time successfully

Physical Requirements

  • Sitting at desk and computer for long periods of time

  • Standing for extended periods of time

  • Must be able to lift 15 pounds at a time

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.