This position is to assist in coordinating all food and beverage needs for Club In-Seat and Champions Club clients for all events at the PNC Arena in a professional manner with the highest standards.
Provide exceptional customer service and ensure staff are adhering to the highest standards of service.
Responsible for assisting with the overall supervision for each event.
Assist in training part-time, temporary, and volunteer staff for club stands and club bars.
Adhere to State and Local government regulations regarding cleanliness, proper alcohol controls and general safety within these areas.
Assist with ordering of all food and beverage supplies needed for scheduled events.
Shared responsibility of workspace and storage areas, inventory transfers, and tracking procedures.
Be liaison for club in seat clients prior to and during events to ensure quality service and order accuracy.
Maintain excellent working relationship with customers, management and employees.
Work with Management and Culinary to ensure food quality, appeal and overall event readiness.
Verify beginning and/or ending inventories, inform manager of discrepancies.
Assist with keeping accurate inventory of all products, ensures stands are functional and properly stocked, POS experience (assist with guest refunds, voids, printer issues, etc.)
Candidate must have minimum one (1) to two (2) years food and beverage experience and experience in a high-volume setting.
Must be available to work no later than 4:00 p.m. on weekdays and ability to work a flexible schedule with extended late night shifts to include weekends, holidays, and work long or irregular hours.
Must have extreme attention to detail, strongly assertive, and the ability to lead others in stressful situations and have adequate analytical and problem solving skills.
Be able to adhere to building policies and event requirements.
Coordinate and instruct part time staff employees that will perform according to management philosophy.
Ability to walk long distances, reach, stand, bend, stoop for long periods, climb stairs, and lift at least 35 lbs. as required to assigned areas.
Ability to make timely and effective decisions to ensure outstanding guest service.
Must pass a criminal background check.
Hurricanes Holding, LLC reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Hurricanes Holdings, LLC may require an employee to perform duties outside his/her normal description. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.