Job Responsibilities:
Manages all bookings and confirmations regarding reservations for the Arena Club Restaurant through telephone and email follow-up with restaurant dining patrons and STMs.
Generates and posts content to reflect upcoming Arena Club and Catering menus and event information on PNC Arena external website such as updates, offerings, and pricing.
Collaborates with Manager regarding all restaurant, private, and special event space and demonstrates planning, coordinating, and publishing room setups, diagrams, and layouts.
Coordinates with Manager on both internal and external events and communicates with various departments, staff, upper management, and culinary regarding catered events detail.
Develops and communicates accurate event diagrams based on Catering BEO’s and works diligently to help simulate a plan with Manager and disseminate the information to the proper departments.
Produces and communicates accurate weekly Operations Setup Notes for catered events on PNC Arena intranet while anticipating upcoming future events and helping forecast certain event needs and setups.
Maintains current and accurate customer files and executes with data input: Excel, Word, PowerPoint, Publisher and Caterease while assisting with daily part-time staff payroll and time processing.
Executes daytime events and embraces the ability to coordinate and lead part-time, temporary, and volunteer staff with tasks, setup, breakdown, and constant check-in and follow-up.
Provides overall administrative support for the Catering and Restaurant Department while demonstrating a professional demeanor and helping execute any other duties as assigned by the Manager.
Researches concerts, special events, and conventions as designated by upper management and VP to include sales forecasting, attendance, popularity of event, VIP information, and other venues best practices.
Experience:
1-3 years supervisory experience in Restaurant, Bar, Country Club, Private Event, Convention Center, or Banquet setting preferred.
Must demonstrate technical proficiency in Microsoft PowerPoint, Excel, Publisher, and Word. Previous administrative experience, Caterease Software, and Bypass POS or similar POS system knowledge strongly preferred.
Possess strong written and oral communication skills.
Must be organized, detailed and able to work quickly in stressful situations.
Candidate must convey a professional demeanor to guests and employees.
Must be able to work a flexible schedule to include Monday through Friday and events that occur during daytime, evenings, weekends, and holidays as necessary.
Must pass criminal background check.
This is a non-exempt hourly position. Hurricanes Holding, LLC reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Hurricanes Holdings, LLC may require an employee to perform duties outside his/her normal description. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
