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The Server is responsible for creating a flawless customer experience for the premiums service guests through a high quality of service and menu knowledge. The server will conduct a full-cycle serving process including talking orders, advising on menu items, delivering food and drinks, addressing customer concerns and feedback, overall suite cleanliness, and handling payments.

Functions (Purpose and Responsibilities)

  • Review pre-orders to verity event date and order times;

  • Ensure area is properly set up;

  • Welcome guests and make introductions to self and service model;

  • Follow all AGLC regulations and Canadian laws pertaining to restaurant service;

  • Communicate with guests regarding their experience;

  • Report any misunderstandings, issues, or incidents to management;

  • Maintain the Point of Sales (POS) system and process payments as required;

  • Conduct post-event cleaning, tear down, and reset;

  • Actively participate in safety programs and follow polices;

  • Adherence of CSEC four pillars

  • All other duties as required.

Competencies

The ideal candidate will have the following background:

  • Responsible Service awareness is preferred;

  • Prior food and beverage service is required;

  • Ability to work in a fast-paced environment and handle multiple guests and suites at once;

  • Strong interpersonal and team work skills;

  • Exemplary customer service skills;

  • Schedule flexibility to work evening and weekend shifts.

Certifications

  • Must be ProServe certified and be 18 years of age or older;

  • High school diploma is considered and asset.

Key Relationships (External only)

  • Guests

Financial (Budget, Budgetary Responsibilities)

  • N/A

Physical Requirements

  • Constant low level, waist level and above shoulder lifting;

  • Occasional front and side carrying;

  • Occasional pushing and pulling;

  • Constant repetitive movements;

  • Occasional sitting;

  • Medium lifting between 25-50lbs

  • Constant standing, walking and stair climbing;

  • Occasional crouching, kneeling and reaching.

FREQUENCY OF WORKDAY

  • Not Required

  • 0% of shift Rare

  • 1–5% of shift Occasional

  • 6–33% of shift Frequent

  • 34–66% of shift Constant

  • 67–100% of shift

Working Conditions & Hazards

  • Exposed to non-weather related cold temperatures;

  • In areas with low levels of CO exposure;

  • Wet and slippery floors;

  • Extreme hot surfaces;

  • Exposed to open flames;

  • Pinch points and tight working spaces throughout building;

  • Exposed to high noise levels.

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