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The Catering Server is responsible for creating a flawless and memorable fan experience for guests of our group functions through exceptional service and menu knowledge. The server will conduct a full-cycle serving process including room setup and tear down, taking orders, advising on menu items, delivering food and drinks, addressing customer concerns and feedback, maintaining overall cleanliness, and handling payments.

Key Duties (include but are not limited to)

  • Work as a team and maintain high quality of setup, service and clean up for Catering events
  • Set up function areas and ensure event is accurately set up in accordance with the Banquet Event Order
  • Prepare coffee breaks, buffet, action stations, and tables with appropriate supplies for service
  • Provide prompt, courteous and elevated Food and Beverage service by actively engage with guests to ensure memorable fan experience
  • Demonstrate professional and positive image to guests and team members at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Effectively handle guest concerns through empowerment, and report any irregularities to the Supervisors
  • Ensure a safe and clean environment for both guests and team members through regular maintenance of the assigned areas
  • Report any deficiencies in equipment or level of supplies to the Supervisors
  • Accurately tally beverage consumption sheets in a timely manner
  • Adhere of CSEC four pillars
  • Maintain the Point of Sales (POS) system and process payments as required
  • Actively participate in safety programs and follow polices
  • Other assignments as required

Required Skills and Experience

  • Minimum 1 year experience in a similar function in Food & Beverage, preferably Banquets or Conventions
  • Bartending experience is an asset
  • Self‑motivated, with the ability to multitask and work with minimal supervision
  • Ability to work in a fast-paced environment and maintain high service levels under pressure
  • Strong interpersonal and team work skills
  • Positive outlook and outgoing personality
  • Schedule flexibility to work ‘event hours’ based on business needs including evenings, weekends and holidays

Certifications

  • Must be 18 years of age or older
  • High school diploma is considered and asset
  • ProServe Certification
  • Alberta Food Safe Certification

Key Relationships (External only)

  • Guests

Financial (Budget, Budgetary Responsibilities)

  • N/A

Physical Requirements

  • Constant low level, waist level and above shoulder lifting
  • Occasional front and side carrying
  • Occasional pushing and pulling
  • Constant repetitive movements
  • Occasional sitting
  • Medium lifting between 25-50lbs
  • Constant standing, walking and stair climbing
  • Occasional crouching, kneeling and reaching

Working Conditions & Hazards

  • Exposed to non-weather related cold temperatures
  • In areas with low levels of CO exposure
  • Wet and slippery floors
  • Extreme hot surfaces
  • Exposed to open flames
  • Pinch points and tight working spaces throughout building
  • Exposed to high noise levels

Qualifications

Licences & certifications

Required

  • Basic Food Safe
  • ProServe License
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