Duties and Responsibilities

  • Sell tickets at the Box Office windows and over the phone, work in Account Services, Box Office or Guest Services on event days.

  • Communicate team schedules, answer routine questions such as game day information, upcoming promotions, provide season ticket holder benefit information as needed through email, mail, and phone.

  • Work on office projects such as data entry, bulk mailers, etc.

  • Work with Ticket Sales, and Ticket Operations as needed to assist with execution of programs.

  • Process and balance payments in an accurate and timely manner.

  • Count drawer at the end of shift and submit drawer to management on duty.

  • Answering incoming telephone calls, emails, and assists fans with their ticket purchases.

  • Staff temporary box office for events at LECOM Harborcenter and handle ticket sales, will call and customer service

  • Perform other duties as assigned


  • High School degree

  • Customer Service experience required.

  • Previous cash handling experience.

  • High level computer skills, computerized ticketing experience preferred.

  • Strong work ethic, job reliability and be able to work independently and as a member of a team.

  • Ability to work a varied schedule to include nights, weekends and holidays.


  • Oral, written Communication Skills

  • Customer Relations & Customer Service

  • Computer Literacy

  • Accurately balance cash drawer at the end of each shift

  • Ability to stand for long periods of time.

  • Ability to lift to 40 pounds.

  • Other duties as assigned.

Hockey Western New York, LLC is an Equal Opportunity Employer

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