Duties and Responsibilities

  • Establish and maintain client relationships that will result in client satisfaction and retention.

  • Provide excellent customer service to prospects and current clients.

  • Meet and/or exceed annual retention and sales goals as provided by Ticket Sales Leadership.

  • Make minimum of 35 outbound phone calls per day to deepen customer relationships.

  • Maintain accurate and detailed records of all current clients and prospect within CRM system.

  • Active involvement in the community to continually build sales pipeline.

  • Respond to incoming phone calls to be sure they are answered quickly and efficiently.

  • Assist in the selling of new season tickets, partial plans, groups, and maintenance.

  • Track customer complaints for the Arena, document complaints, action taken, and resolution or follow-up needed.

  • Participate as a team member through meetings and informal support to other team members and support staff, to maximize customer service, retention efforts, and sales performance.

  • Interact with other PSE/Arena departments to provide a cooperative, client-oriented focus for all operations

  • Provide input and follow-through to efforts that enhance client satisfaction and retention.

  • Identify sales opportunities by conducting networking and outreach to current client base.

  • Maintain a functional and organized workspace.

  • Perform other related duties and tasks as assigned.

Qualifications and Skills

  • Superior Customer Service skills.

  • Positive and enthusiastic approach to customers and contacts to convey a positive image and ability to respond to client’s needs in a timely manner.

  • Sales background preferred with proven track record of success.

  • Excellent communication skills both written and verbal, detail oriented, strong problem solving and decision-making abilities.

  • Proficient in Outlook, Word and Excel. Experience with Archtics ticketing system a plus.

  • Night and weekend work required including working events.

  • Bachelor’s degree from a four-year college or university; at least 3 years of experience in sales and customer service roles

Pegula Sports & Entertainment, LLC is an Equal Opportunity Employer