This is a part-time position in the Ticket Services Department. Duties will include answering incoming sales calls including individual, group, specialty seating, accessible seating, season tickets, Spring Training tickets as well as tickets for additional events hosted at Fenway Park. This position will also handle ticket-related service issues via telephone, email, face-to-face, and mail correspondence.
Answer all inbound ticket sales and customer service phone calls for Red Sox home games, Spring Training games at JetBlue Park and other events hosted at Fenway Park
Provide service to 10th Man and 20 Game partial plan season ticket holders via phone, email and face-to-face communications
Provide day of game customer service via phone and face-to-face at various ticket services windows on game and non-baseball event days
Track all customer service issues using CRM software
Issue tickets at VIP will-call window on game days
Ad hoc tasks as assigned by the Senior Manager or Senior Director, Ticket Services
CHARACTERISTICS / QUALIFICATIONS:
Must be able to work flexible hours including nights, weekends, and holidays
Excellent communication skills including written, verbal and telephone
Prior telemarketing, customer service and/or sales experience is preferred, but not essential
Ability to multitask and consistently meet deadlines
The Red Sox (or FSM) requires proof of being up-to-date on COVID-19 vaccination as a condition of employment, subject to applicable legal requirements. Up-to-date means having received all recommended COVID-19 vaccination doses in the primary series and a booster dose(s) when eligible, per CDC guidelines.
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.