The Boston Red Sox are seeking a hospitality-focused individual who can help create premium-level experiences at Fenway Park. Working specifically with our Dell Technologies Club Members, this position will strive to build customer loyalty and satisfaction by delivering unique experiences, creating relationships through personal touch points, and by providing clear and consistent communication to secure our clients' long term commitment. The ideal candidate will have experience in hospitality and help bring a fresh perspective to our team while continuing to develop and expand the premium brand.
Act as the primary point of contact for all Dell Technologies Club Members, developing loyalty through consistent and personalized communication
Possess an understanding of professional sports hospitality, a proven track record in client relationship development and the ability to retain revenue through club contract renewals
Assist in developing a renewal plan for all members by overcoming any objections expressed during the renewal process
Oversee all aspects of the Dell Technologies Club including the food and beverage service, club layout and presentation so that the club adheres to our premium-level standards
Execute the day-to-day amenities and benefits associated with the membership plan
Assist department in organizing annual Spring Training weekends
Handle all feedback provided by members and guests and address issues by adhering to proper protocols and procedures
Research and understand the continued development of premium memberships in the sporting world
Plan and execute surveys sent to club members and guests
Manage branding, collateral and onsite materials for events and member experiences
Ability to execute and manage various premium season ticket holder events
Develop new opportunities/amenities for client needs
Team player who can assist other team members with duties not listed above
CHARACTERISTICS / QUALIFICATIONS:
Passion and commitment for connecting with people, both externally and internally, to form long-term relationships through incredible service
Ability to stay organized, process-oriented, and innovative
Bachelor’s degree required with a minimum of 4-6 years of experience in sports management, customer service, hospitality and/or sales
Excellent written and verbal communication skills
Experience with Salesforce or a CRM-based platform preferred, ProVenue or ticket-based program a plus
Flexibility to work non-traditional hours, including days, nights, weekends and holidays
The Red Sox (or FSM) requires proof of being up-to-date on COVID-19 vaccination as a condition of employment, subject to applicable legal requirements. Up-to-date means having received all recommended COVID-19 vaccination doses in the primary series and a booster dose(s) when eligible, per CDC guidelines.
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.