Throughout the Boston Celtics’ storied history, they have long stood for equality and respect, including drafting the first Black player, hiring the first Black coach, and playing the first all-black starting five. The Celtics have won a record 17 NBA Championships spanning five (5) decades, including eight (8) in a row from 1959-1966, and winning their most recent in 2008. In addition, forty-one (41) former Celtics players, management, coaches, or staff have been inducted into the Naismith Memorial Basketball Hall of Fame. In December 2002 the team returned to local ownership for the first time since 1963.
Are you looking to combine a passion for data, analytics, and operations with the sports industry? If so, we are seeking a CRM Analyst who is ready to make an immediate impact and help improve our use of Salesforce throughout our organization. Additionally, we are looking for a phenomenal teammate with strong time management and interpersonal skills, a professional manner, positive attitude, and eagerness to learn.
Responsibilities:
Assist in the day-to-day administration of our CRM platform including contact and opportunity management, data maintenance, end user inquiries, and development of workflows to improve efficiency
Develop improvements to ticketing & corporate partnerships CRM modules, collaborating with departments and vendors (specifically KORE Software & Salesforce) to increase user adoption
Build and optimize CRM pipeline management reports used by sales and service staff, provide department leads with similar reports and insights to evaluate overall team performance
Assist with new CRM integrations in partnership with other members of the Business Intelligence group, IT, Ticket Sales, Member Experience, and third-party vendors
Train new users and stay up to date with the latest additions and developments in CRM
Serve as additional support for our fan data warehouse
Provide operational support for various internal groups and senior leadership
Collaborate with end users by providing detailed insights on ad hoc questions
Qualifications:
Prior CRM experience as an end user, analyst, or administrator, preferably with Salesforce Sales Cloud
Ability to think critically about problems and demonstrate a growth mindset in everything you do
Curiosity about developing ideas and projects from the ground up and being a self-starter
General understanding of data, data management, and reporting/analytics preferred
Proven expertise in Microsoft Excel and Microsoft Office Suite products
Ability to communicate analyses and insights with end users and senior management
Experience with business intelligence and reporting software (preferably with Tableau) is a plus
Experience with SQL and/or other programming languages is a plus
Experience with Ticketmaster Archtics ticketing system and KORE Software platforms is a plus
Ability to work flexible hours, including evenings, weekends, and holidays
Banner Seventeen, LLC is an Equal Employment Opportunity Employer. All employees and applicants for employment are afforded equal opportunity in every area of hiring and employment without regard to race, color, religion, creed, sex, pregnancy (and pregnancy related conditions), gender identity or expression, citizenship status, national origin, ancestry, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, familial status, status as a victim of domestic violence, military or veteran status or any other category protected under applicable federal, state or local law.
