Ticket Sales Intern
The ticket sales internship is intended to develop sales skills and provide experience for future success. We are committed to providing members of our team with a strong foundation to build a career in the sports industry, whether with the Ravens or elsewhere. Sales interns will benefit from an on-going training program (mirroring an Inside Sales program) where we will teach best practices, sales techniques and valuable skills in a hands-on environment.
TIME FRAME: May 2023 - May 2024
EXPECTED HOURS: Each Intern will typically work a minimum of 35-40 hours per week during normal business hours. Hours can increase based on availability, volume of work needed to complete assignments, event schedules and how well the Intern has performed the duties assigned. Hours will increase in conjunction with stadium events and home football games. Interns should be prepared to work both in the office and potentially from home as required with the same level of effort.
Selling a full menu of ticket related products including, but not limited to Permanent Seat Licenses (and associated full season tickets), hospitality packages and groups for Ravens events and other stadium events as required.
Making 60+ calls/day from qualified lists provided. Encouraged to generate personal leads through referrals, networking, social selling and effective research.
Create and develop new business by regularly pitching new prospects through in-stadium visits, external appointments, virtual sales appointments/tours, phone prospecting, social selling and events.
Attend outside events (in-person & virtual) with the purpose of selling ticket packages, networking, gathering leads and prospecting.
Provide excellent service through effectively following up with customers and prospective customers to build relationships and drive business.
Effectively handle incoming sales calls from prospective clients for all ticket sales products.
Meeting or exceeding established sales goals for all ticket products.
Contributing positively to a competitive sales team culture and ticket office environment.
Participate in weekly sales team meetings and training sessions.
Weekly one-on-ones producing accurate updates on prospecting activity, sales performance, outside appointment and event recaps.
Provide support to ticket operations and service as needed.
Representing the Ravens professionally to support ticket sales efforts and promotional initiatives for all home games and assigned events, while interacting with clients and prospects at sales tables or via seat visits.
Daily inbound phone coverage.
Reception coverage as needed.
Strong organizational skills, time management skills and attention to detail required
Strong verbal and written communication skills
Past experience or internships with a team, college or in the sales industry is preferred
Ability to work collaboratively with others, establish a rapport and build strong interpersonal relationships
Availability and willingness to work extended hours, including nights and weekends as well as games and events as necessary
Familiarity with Baltimore area and market a significant bonus
Ticketing system and CRM experience a bonus
Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required
Must have valid driver's license and acceptable driving record.
EXPECTATIONS: The following are general expectations of Ravens Ticket Office Employees:
*Perform duties as outlined by the Ravens Organizational Mission, Common Purpose and Quality Standards provided upon your acceptance to the program.
*Project a professional image in all interactions with customers and fellow Ravens employees.
*Arrive on time and perform your duties within your scheduled hours.
COMPENSATION: Hourly rate with limited commission/bonus opportunities.
ATTIRE: Business casual unless otherwise directed.
The Baltimore Ravens is an EEO employer and does not discriminate on the basis of an applicant's or employee's race, gender, age, national origin, color, religion, disability or any other protected basis under applicable law.