Position is full-time, hybrid work environment. Compensation is competitive and commensurate with experience. Paid medical; Dental, Vision; 401k, Pension; most meals included.
The Client Services Manager will report to the Senior Manager, Client Services and will work within the Corporate Sales Department. The Manager will be responsible for managing the day-to-day relationships and the execution of the contractual benefits for the corporate partners, which could range from 20-30 accounts. The Manager will be the internal and external liaison for those accounts. The Manager will also be responsible for an inventory management area (for example: team and/or sponsor hospitality events, signage) in addition to their accounts for the Corporate Sales department and assist in other fulfillment areas as needed and determined by Client Services. The candidate must have outstanding relationship and organizational skills and possess strong verbal and written communication skills. A high proficiency in Microsoft Office programs is required.
Essential Job Duties and Responsibilities:
Client Services Manager
Provide flawless client service for approximately 20-30 partner clients including the execution of contractual deliverables, relationship building, providing weekly and monthly program progress reports, suggesting value added enhancements to sponsors
Audit client assets and execute on a timely and effective basis
Responsible for communicating particulars of all partnership benefits including deadlines, approval processes, specifications and other relevant logistics to staff and clients
Work with internal and external parties to execute partnership benefits and protect partner exclusivities
Handle and create proof of performance documents for each partner
Grows key strategic marketing partner relations to enhance branding, meet partner objectives and increase revenue
Support the renewal process for each partner contract and identifies/pursues additional revenue opportunities
Manage available and sold corporate partnership inventory in select areas and work with internal departments and external vendors for each element to ensure accurate execution
Assist sales teams with revenue generating opportunities in the form of ideas, leads, etc.
Available to work nights and weekends as needed
Required Education and/or Experience:
College Degree (preferably in Business, Marketing or Sports Management)
Minimum of 5 years of experience with corporate partnership relationships, client management, sales or customer service
Requisite Abilities and/or Skills:
Ability to interact with persons at all levels of an organization, both internally and externally
Understand sales and negotiations and have the skills to discuss assets and values with clients
Impeccable organizational skills with keen attention to details and nuances
Must have a customer service focus with a spirit and emphasis on partnership development
Ability to effectively communicate both orally and written
Outstanding ability to manage multiple priorities and projects while working with many categories of clients
Prior sales and team experience a plus
Team player with passion for sports who takes work seriously but also likes to have fun
Proficient in Microsoft Office
To be considered for this position, applicants must complete the online application, answer the screening questions, submit a resume AND cover letter. Any applications that are missing the required information will not be considered.
Covid Vaccination Requirement:
Baltimore Ravens employees will be required to be fully vaccinated against COVID-19 to work. Fully vaccinated means that it has been at least two weeks since you received the single dose of the J&J vaccine or two weeks after receiving the second dose of the Pfizer or Moderna vaccine. Therefore, proof of a COVID-19 vaccination will be required by your start date in order to be eligible to begin working.
The Baltimore Ravens is an EEO employer and does not discriminate on the basis of an applicant's or employee's race, gender, age, national origin, color, religion, disability or any other protected basis under applicable law.