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We are taking a responsible approach to creating environments that allow us to do what we do best – host and entertain fans during a basketball game or special event. We’ve been closely monitoring the impact of the pandemic on our communities and team members. As part of our commitment to health and safety, we are implementing a mandatory vaccine requirement for current full-time and part-time team members, as well as all newly hired employees. Learn more here.

Who are we:

A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.

Who are you:

An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.

Responsibilities:

  • Assigns, directs, and trains staff regarding their assignments while monitoring and evaluating work performance; rewarding and disciplining employees by initiating positive feedback or taking corrective actions and/or disciplinary procedures if necessary

  • Conduct daily shift briefings to ensure that assigned officers are prepared for their shift and receive all necessary training and information

  • Setting an example of proficiency and exemplary behavior for all officers on your shift

  • Supervises assigned officers and other staff in accordance with the Company’s policies and procedures while addressing complaints and resolving any problems that arise

  • Participates in employee selection, hiring, and onboarding process

  • Monitors and approves employee time records; approves and processes time off requests; ensures adequate coverage/replacements for special events, vacationing, and sick employees

  • Demonstrate a working knowledge of CCTV systems, fire & security systems, DSX Access Control system, Emergency Evacuation Plans, and all other department reports as required

  • Computer literacy is essential with basic knowledge of the Microsoft Office (Word, Excel, email) packages.

  • Ensure security officers are trained to utilize 24/7 Software for all department logs, reports, equipment inventory, preventative maintenance, and shift pass-on reports are accurately maintained

  • Assist in the management of the building and physical security officers by maintaining knowledge of the Security Policies and Procedures Manual and company policies and procedures

  • Assists in the development of Security policies and procedures and training programs

  • Establishes, cultivates, and maintains effective relationships with management, peers, outside agencies, and subordinates

  • Escort any unwelcome persons from the property without interrupting the orderly flow of property operation

  • Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps

  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.

  • Conduct investigations and gather evidence. Conduct interviews with relevant parties.

  • Ability to effectively lead a diverse team

Qualifications:

  • Clear background check

  • A valid driver’s license is required

  • Strong verbal and written communication skills

  • Excellent time management

  • Effective and efficient leadership skills requiring tact, diplomacy, and good judgment

  • Experience in personnel management and customer service

  • Must be able to work a flexible schedule including nights, weekends, and holidays; as well as extended hours

  • Must be physically able to demonstrate proficiency with all security equipment, as well as obtain and keep current First Aid Certification and pass written tests related to security policies and procedures on an annual basis

Physical Requirements:

  • Must be physically able to demonstrate proficiency with all security equipment

  • Ability to lift, push, pull, carry 50 lbs or more

  • Inclement weather

  • Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps

  • Stand, sit, or walk for an extended period of time

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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