This position provides support and assistance in ticket resolution, order fulfillment and ticket distribution for the Atlanta Falcons. This is a part time position, approximately 30 hours per week.

Roles and Responsibilities

  • Assist in the processing and establishment of PSLs (Personal Seat License), season tickets, groups, and single game ticket accounts

  • Provide game-day support in the area of the ticket resolution, customer service and in-house technology.

  • Provide daily support to our sales and service departments in their efforts to support our season ticket holders

  • Coordinate in-house and on-line ticket order fulfillment

  • Aid in other duties, functions, and tasks as assigned by full-time associates of the department.

Qualifications and Education Requirements

  • Ability to deliver excellent service to fans

  • Strong written and oral communication, prioritization, and organization skills

  • Proficient with MS Word and Excel

  • Ticketmaster Archtics experience preferred

  • Microsoft CRM experience preferred

  • Ability to multi-task, problem solve effectively and handle stressful and difficult situations

  • Must be able to work Monday through Friday and all Falcons home games

Required Skills

  • Excellent oral communication skills.

  • Excellent time management and organizational skills.

  • Ability to operate a variety of computer applications including but not limited to Microsoft’s suite of products such as Word, Excel and Outlook, Ticketmaster, CRM and customized in-house ticketing system and databases.

  • Ability to work well in a team environment.

  • Must have knowledge of the sport of football

The requirements for this position include, but are not limited to, those outlined above. All duties and requirements are essential job functions and are subject to possible modification to reasonably accommodate individuals with disabilities. This document does not create an employment contract, implied or otherwise. It is the employer’s discretion to add or change the duties or requirements of this position at any time.