Mercedes-Benz Stadium is a member of AMB Sports & Entertainment and is the new home of the Atlanta Falcons and Atlanta United. The stadium hosts numerous other sports, entertainment and hospitality events. The multi-purpose venue features flexible capacity that can expand to up to 75,000 seats; a retractable roof structure inspired by the oculus in the ancient Rome Pantheon; views of the Atlanta skyline; and a 360-degree HD video halo board that at nearly six stories tall and 1,100 linear feet in diameter is the largest in the world.
The Specialist, Training and Events is responsible for the MBS event day Team Member training programs with a heavy emphasis on training facilitation, communications, scheduling and compliance. This position will collaborate with stadium leaders across MBS, Levy, SAFE, and other partners to assess guest services and training processes on major event days, provide support and implement innovative strategies to deliver exceptional guest experiences. To be successful as the Specialist, Training and Events, you must have excellent interpersonal and leadership skills.
Roles and Responsibilities
Manage the Mercedes-Benz Stadium Training programs with a strong emphasis on Welcome Home Training and Core Leader Training for all part-time event day Team Members.
Plan, execute and facilitate of all training classes. Includes managing the class enrollment process, tracking attendance, ensuring compliance and inventory/ management of all training materials (Ex. WH Participant Guide, Quick Reference Guide).
Support the Values in Action Campaign including the six Core Values initiatives/launches and Play of the Day by creating, designing and delivering engaging team member activities.
Manage the new Team Member first-day experience including the event day orientation, 90-day follow-up, and the Mentoring/Shadowing program.
Develop, design and deliver event day briefing materials including presentations, training tools and brief sheets.
Serve as Leadperson on Duty (LOD) for major events and other events as assigned.
Engage with Team Members throughout events to discover opportunities for training and improvement. Includes immersion into Guest Services roles, attending Team Huddles, supporting Super Huddles and recognizing success with Values in Action coins.
Lead the event day Values in Action committee and ensure representation and compliance from all stadium departments.
Support the Team Member website/app and leverage stadium technology to develop and implement digital training strategies.
Other duties as assigned.
Qualifications, Education Requirements & Required Skills
Bachelor’s degree preferred in areas of Business Administration, Communications or Hospitality or other related areas.
Minimum of 3 years supporting a large and diverse group of employees (250+ preferred).
Minimum of 3 years of training experience (preferably a large-scale or high-volume facility).
Must have a proven track record with building and maintaining a successful culture.
Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
Desired experience with Adobe Creative Suite, Canva and other design software.
Available to work long hours including nights, weekends and holidays.