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The Atlanta Falcons Payment Services team assists Season Ticket Members by delivering top-notch service and customizable payment plans. The program provides reps with the necessary tools, skills, and experiences to build a solid foundation within the professional sports industry.

Role & Responsibilities:

  • Recover past-due PSL and Season Ticket payments from clients

  • Identify, troubleshoot, and resolve un usual/adverse situations and make sound judgement decisions based on available facts

  • Proactively communicate with Season Ticket Members to determine needs and become experts on the products and services offered

  • Manage records within Archtics and CRM ticketing systems

  • Assist various departments on gamedays to develop further insight and skillset within the AMBSE family

Expectations:

  • 60+ touchpoints daily

  • 30-hour work week, ability to work home games

  • Punctuality

  • Meet weekly goals set by management

  • Maintain positive demeanor, team spirit and professionalism at all times

  • Attend and contribute at meetings

  • This is an in-person position expected to work at Mercedes-Benz Stadium

Required Skills:

  • Customer service oriented

  • Ability to produce timely results with a sense of urgency

  • Use of sound judgement and problem-solving skills

  • Uphold a high level of organization and attention to detail

  • Be flexible and adaptable to changes as they come

Educational Requirements

  • Recent completion of a bachelor’s degree in Sports Management, Sales/Marketing, Communication, or Business preferred

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