If you are driven to deliver exceptional fan experiences that are beyond anything possible elsewhere and interested in working alongside a team of innovators and enthusiastic over-achievers, you will enjoy working with us!
The Atlanta Braves Guest Services team is dedicated to creating positive memories and experiences for each fan we encounter through our welcoming attitudes, proactive service, dedication to excellence, and our desire to make each guest a part of the Braves family. If you are passionate about providing exceptional customer service and enjoy being a team player, consider joining the Guest Services team as a part of Gameday Staff for the 2023 season!
Selling 50:50 raffle tickets to guests throughout the ballpark to raise funds for the Atlanta Braves Foundation
Facilitating all games and attractions in the Hope and Will’s Sandlot to ensure a safe, fun and exciting experience for guests
Warmly welcome and host groups at Truist Park in our hospitality and pregame event spaces
Ensure guests have the appropriate ticketed access to specific areas including: private areas, party suites and ballpark seats
Facilitating on-field events pregame and postgame including parades, the Batting Practice Experience and Kids Run the Bases
Helping guests redeem the Atlanta Braves Kids Club
Accurately answering questions pertaining to baseball game/event
Anticipating needs and proactively offering assistance when necessary
Problem solving in a timely and professional manner
Having a practicing knowledge of ballpark policies to ensure the safety of all guests and employees
Other duties as assigned
As a Guest Services Utility Ambassador, your job duties will be based on a rotational schedule throughout each homestand. There will also be opportunities to participate in exciting events in the community on non-game days to support the Atlanta Braves
Must be able to stand for long periods of time (6+ hours)
Must be able to report to work 3 ½ hours before each game and stay up to an hour after each game
Must be able to work in various weather conditions including heat, cold, rain, etc.
Must have reliable transportation to and from work for all games; this includes weather delays/extra innings
Work 85% of games after potential hire date