We are looking for a number of ECommerce Customer Service Executives to join our pool of casual workers who will support the team to ensure an amazing supporter experience by delivering exceptional service to every customer when they choose to contact Arsenal Direct via email.
Our club’s official online shop - Arsenal Direct - provides an amazing opportunity for our supporters around the world to engage with us. We sell a wide range of Arsenal related merchandise, as well as run our Stadium Tours.
Who we are
We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.
Beyond that, we are passionate about our local community and behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other and that we do the right thing (even when no one is looking).
Your day-to-day
Respond to all types of emails from Arsenal Direct customers.
Collaborate with our call centre, warehouse and 3rd parties such as couriers, to resolve all customer queries in a professional and timely manner.
Update shared documents and trackers to monitor our performance.
Put forward any suggestions to reduce customer queries and improve customer satisfaction in the future.
What we are looking for
Passion for delivering an amazing experience for our supporters and customers.
Strong written communication skills and someone who can work quickly and accurately whilst under pressure.
Proficiency on Microsoft Office is essential (Outlook/Word & Teams etc.).
A fast learner and comfortable using multiple internal and external systems to resolve queries.
The role is on a casual basis and the hours throughout the year will be variable to support the club during our peak trading periods.
Candidates must be flexible, with good overall availability, as hours will vary around key trading periods and demand.
The role will be office based at the Highbury campus.
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application. If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.
