Responsible for the fulfillment and implementation of all assigned Corporate Partner Agreements. In addition, responsible for maximizing renewal percentages by providing outstanding customer service to assigned accounts through developing long-term relationships; this is accomplished through interpersonal skills by phone calls, emails, office and event visits. Responsibilities include, but are not limited to, playing a meaningful role in the renewal process of all assigned accounts, training and assisting members of the corporate team, developing increased revenue streams by implementing new and exciting promotional concepts exceeding those outlined in existing agreements. Facilitate the sale of new agreements by collaborating on sales proposals and providing research on potential new partners.
Tasks and Responsibilities:
Execute all elements of assigned Corporate Partner accounts with an emphasis towards cross-promotional opportunities.
Assemble and distribute precise partner playbooks to all new accounts.
Develop and maintain positive relationships with assigned client base.
Maintain thorough, up-to-date contract and database files on all assigned accounts.
Work with our Legal Department in preparing agreements for assigned accounts. Agreements to be distributed and approved as outlined.
Participate in the coordination and execution of various partner related special events.
Create and execute mid-season evaluations and post-season summaries for Corporate Partner accounts.
Create then gather information from end of year surveys to improve department efficiency and customer service efforts.
Work event days to execute promotions, visit assigned Corporate Partners and entertain prospects.
Work closely with other departments within the organization on Corporate Partner related programs including game operations, community impact, public relations, tickets sales, marketing, hockey operations, OVG Hospitality and facility operations.
Prepare and send correspondences to assigned Corporate Partner accounts.
Coordinate research and data analytics to use in sales proposals, recaps and to overall support the sales efforts for the team.
Manage miscellaneous administrative tasks.
Other duties as assigned.
Required Knowledge/Skills/Job Qualifications:
Knowledge, Skill and Ability:
Ability to manage multiple tasks at once.
Successful at simultaneously overseeing numerous servicing elements.
Excellent written and verbal communication skills.
Quality presentation skills.
Creative at problem solving and resolving unexpected issues.
Detail-oriented, especially under pressure of deadlines.
Team-oriented and a proactive and positive attitude.
Excellent organizational and time management skills.
Proven to be reliable, diligent, self-motivated and dedicated.
Flexible hours required: working nights, weekends and holidays.
Genuinely passionate about customer service.
Education and Formal Training:
Bachelor’s Degree in communications, business, marketing or related field required.
Marketing or advertising experience a plus.
Sports and entertainment event fulfillment and activation experience a plus
Experience working with client accounts and within the sales environment also a plus.
2+ years’ experience in partnership activation or similar field
Materials and Equipment Used:
Microsoft Word, Excel and PowerPoint
KORE, Zoomph, Sportsdigita, and Microsoft CRM
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.