Tweet

Summary: The Box Office Director will oversee the operations of the stadium box office including supervision of staff, sales and accounting, and customer service.

Primary Job Duties:

  • Ensure the box office staff is properly trained in the ticketing system as well as the policies and procedures of the box office, with an emphasis on customer service

  • Oversee the Ticket Manager, Stadium Events who works directly with local and national promoters in conjunction with the stadium management company to scale, build, promote, manage, sell, and reconcile events

  • Work in SeatGeek ticketing platform to build events (both season and single game and third-party events), set up and administer payment plans, create reports and queries, invoice all accounts for season tickets and playoffs, set up new users and manage permissions for all employees

  • Establish ticketing and event control procedures to minimize risk to the organization

  • Create and prepare reporting and reconcile/collaborate with various departments

  • Trouble shoot POS machines and ticket printers

  • Work as a liaison with 3rd party API integrations

  • Work closely with Ticket Sales and Group Sales (integration with 3rd party group sales platform)

  • Work as a liaison and collaborate with SeatGeek and Fortress with implementing any changes or updates with the ticketing and access control systems

  • Manage 100+ scanning devices on event days, ensure ready for distribution on time, troubleshoot any issues as they arise

  • Work as the liaison with the Fiesta Bowl, Super Bowl, Final Four, etc.

  • Run box office with a high degree of customer service orientation to maintain excellent public relations

  • Other duties as assigned

Qualifications/Requirements:

  • High School diploma or equivalent experience

  • Four or more years of hands-on box office experience

  • Advanced experience using SeatGeek to manage box office ticketing

  • Superior organizational skills with the ability to manage priorities effectively and multi-task to get competing duties accomplished in a timely manner

  • Create and foster a collaborative work environment, with an emphasis on teamwork

  • Flexible schedule with the ability to work long hours including evenings, weekends, and holidays

  • Prior supervisory experience required

  • Working knowledge of Amplify and Fortress preferred

  • Must be courteous and always provide excellent customer service

  • Must be able to process ticket sales efficiently and effectively in person, by phone, by internet and by mail

  • Ability to respond positively and effectively to customer issues and/or complaints

Special Working Conditions:

  • Ability to sit or stand for long periods of time

  • Ability to lift up to 25 lbs

  • May view computer screens for long periods of time

Equal Employment Opportunity Statement:

The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Related Jobs
Apply