The Arizona Cardinals Football Club is a professional football team within the National Football League (NFL). The Cardinals compete in the National Football Conference (NFC) West division and call State Farm Stadium in Glendale their home stadium.
As one of the oldest pro football franchises in the U.S., the Cardinals Club has established itself as a sport and cultural hallmark within Arizona, developing a family-oriented culture that strives to be a championship team on the field, in the community, and as an organization. Over the years, the organization not only continues to grow its fanbase and reach within the local community but also prides itself in maintaining a diverse and dedicated workforce.
If you want to join an organization that values safety, courtesy, efficiency, experience, diversity, and longevity, we would love for you to join our team. Learn more about the Arizona Cardinals and see what’s happening here.
Summary:
As a member of the Arizona Cardinals Ticket Sales Team, the Group Sales Account Executive is responsible for the sales and service of Arizona Cardinals Group Ticket products that include Group Seats, Group Events, and any other packages offered through the Arizona Cardinals Football Club at State Farm Stadium. This position is responsible for generating new sales through outbound prospecting, inbound calls, and referrals that pertain to the group seat products and amenities. The Account Executive receives supervision from the Manager, Group Sales with the expectation to make excellent front-line customer service decisions pertaining to the sales and service of prospective and current clients. Other duties as assigned.
Primary Job Duties:
Execute effective sales calls and presentations promoting the purchase of the available seating, events, and amenities to meet established sales objectives and goals
Direct sales of ticket products to a wide range of clientele, including but not limited to, corporate executives, business leaders, youth and charitable organizations, football fans, and non-football fans
Prospecting calls are required daily for new business generation
Proactively solicit and follow up on any personal sales leads under the guidelines established by the Manager, Group Sales
Maintain and be able to consistently produce accurate reports regarding sales, appointments, and account maintenance
Work in conjunction with fellow Sales Team Members to uphold mandates and ethics of the entire department regarding sales and service objectives
Participate in events, promotions, client entertainment, and other activities as required
Work closely with the Ticket Operations department to ensure inventory integrity and high levels of service for all group seat buyers
Work scheduled shifts during Arizona Cardinals home games and other required team and/or State Farm Stadium events, activities, or functions as required
Assist in completing all ticketing contracts and collecting all monies due, including any past monies due
Provide problem-solving techniques to assist all customer inquiries and concerns including but not limited to seat servicing, group seat location, any partial seat servicing, or individual game ticketing servicing
Represent the Arizona Cardinals and State Farm Stadium in a professional, and ethical manner
Qualifications/Requirements:
Education: College graduate (4) year degree preferred; an equivalent combination of education and experience to successfully perform the duties of the job listed above may be considered
Experience: Minimum of two (2) years of sales experience in sports and/or the entertainment industry preferred
Knowledge and efficiency in ticket systems functions (SRO) and database management
Seat Geek ticketing & Salesforce CRM system experience preferred
MS Word, Excel, PowerPoint, and Outlook computer skills
Excellent relationship building and people skills with the ability to interact effectively and professionally, diplomatic and in a mature manner internally and externally
An aggressive solicitor of business with drive and initiative to succeed
Polished presentation skills, with an ability to think and react to situations confidently
Assertive, persistent, and results-oriented
Understands the importance of working as a team and adhering to department guidelines
Ability to work weekends, nights, and holidays as dictated by events
Ability to build relationships through strong outbound call prospecting daily is required
Excellent written and oral communication skills
Bilingual (English/Spanish) a plus
Special Working Conditions:
Ability to sit or stand for long periods of time
Ability to lift up to 25 lbs
May view computer screens for long periods of time
Cardinals Benefits/Perks Summary:
The Arizona Cardinals Football Club has developed a comprehensive benefits package that provides economic and inclusive benefits to full-time employees. The Cardinals benefits offer care, protection, and support for employees and their loved ones. The Cardinals organization encourages an environment that is conducive to living a healthy, productive, and flexible lifestyle.
Benefits and Perks include, but are not limited to:
Health, Dental, and Vision Insurance options; effective the first day of hire
401 (k) retirement option with employer match contribution
Paid Time Off Accruals (including sick time accruals)
Paid Time Off for most Federal holidays
Time off for Maternity, Paternity, Military, and Bereavement
MDLIVE: 24/7 medical support
Flexible Spending Accounts (FSA) & Health Care Saving Account options
Discounts on Cardinals gear & paraphernalia
Tuition reimbursement & Professional Growth opportunities
Daily free lunch
Complimentary season tickets
Subsidized gym memberships
Employee Hardship Program
Equal Employment Opportunity Statement:
The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
