To ensure that all supporters have the best experience possible ticket purchase and service experience. Being proactive and going the extra mile to ensure that all supporters are dealt with maximum efficiency and excellent customer service.

This casual role will involve weekends with the potential to work weekday shift(s) in our busy periods.

Main Duties

  • Processing tickets sales, Junior Cherries memberships, and away travel through the ticketing platform.

  • Ticketing applications, in a polite, courteous and professional manner.

  • Responding to supporter enquires via email.

  • Receive, count, track, record and secure all payment methods, including cash on behalf of the club.

  • Ensure that all club cash is accounted for and always secure.

  • Ensure customer credit/debit card details are secure and PCI compliant.

  • Provide information and a good level of customer service assistance to all supporters and other stakeholders.

  • Support the Ticketing Management team.

  • Ensure that inbound phone calls to the ticket office are answered promptly and in a professional manner.

  • Provide general administration and postage fulfilment as required by the Ticket Office team.

  • Fulfil ad hoc duties as requested by Management.

  • On a match day:

    • Working on either the sales or collections windows to provide an efficient and professional service to all matchday guests.

  • To adhere to a strict code of confidentiality in respect of any information relating to AFC Bournemouth.

  • Always be presentable when working and demonstrate you can represent the face of the Club in the manner expected.

  • To undertake evening, weekend and Bank Holiday working when required.

  • As you will hold a casual contract with us, you must ensure that you to adhere to the club’s safeguarding policies and procedures and are committed to our safeguarding values, creating a safe and positive environment for all those who interact with the club.

  • Obligation to adhere to the club’s health and safety policy and procedures.

  • You must follow and actively promote the club’s equality policies and practices to ensure a welcoming, safe and inclusive environment for everyone engaged with the club.

Key Competencies

  • Excellent customer service.

  • Skilled in communicating with members of the public via written, in person and telephone communications.

  • Quick learner.

  • Works well within a team.