AFC Bournemouth has an exciting opportunity to grow its stewarding team and are looking for enthusiastic candidates to be an integral part of AFC Bournemouth’s matchdays, helping to keep all persons present at Vitality Stadium safe to enjoy the excitement of competing in the Premier League.

About AFC Bournemouth

AFC Bournemouth is a family and community club. We strive to deliver a professional, friendly and welcoming approach in all areas of the club. We pride ourselves on hard work, passion and togetherness.

Main Duties

  • To provide an excellent service to home and visiting supporters.

  • To attend all pre-match briefings.

  • Carry out pre-event safety checks.

  • Attend all training required by the club.

  • Implement the League’s Ground Regulations.

  • Maintain a safe environment while ensuring a good matchday experience for all persons present.

  • Controlling or directing people who are entering or leaving the ground, to do so in a safe manner.

  • To represent the club’s welcoming and friendly ethos; to provide information and assistance as required.

  • Recognising potential issues and reporting them to a supervisor or the Control Room.

  • Staffing entrances exits and other strategic points to, from and within the stadium.

  • Ensuring and maintaining that all safe exit routes remain clear during the progress of the specified activity.

  • Undertaking specific duties in an emergency, or as otherwise directed by the Safety Officer.

  • Assisting in the safe operation of the ground, not to view the activity taking place; and understanding their general responsibilities towards the Health & Safety, including any specific Covid-19 measures that may be in place.

  • Assisting to ensure safeguarding of all persons present, including vulnerable adults, children and themselves.

  • Checking accreditation in restricted areas and ensuring only those authorised to do so have access.

  • Ensure a full report of any incidents is accurately completed before finishing duty.

  • Acquire a good knowledge of stadium layout.

  • To be the first point of call for any incidents or issues in the stadium.

  • As a casual worker you must adhere to the club’s safeguarding policies and procedures and are committed to our safeguarding values, creating a safe and positive environment for all those who interact with the club.

  • Obligation to adhere to the club’s health and safety policy and procedures.

  • Actively promote the club’s equality policies and practices to ensure a welcoming, safe and inclusive environment for everyone engaged with the club.

Key Competencies

  • Possess or be willing to undertake NVQ Level 2 in Spectator Safety, such training to be provided by the Club.

  • Excellent customer service and communication skills, including a calm approach to difficult situations.

  • A strong desire to work as part of a team to deliver a safe and enjoyable matchday.

General Information

  • Please note you may be required to complete a DBS check for this role.

  • This role is on a casual worker contract basis and will be renewed seasonally.

  • Shifts are normally five hours on a matchday, with three hours of reporting duty and two hours for the duration of the match.

  • Report time for a 3pm kick-off will be 12pm.

  • Finish time for a 3pm kick-off is between 5pm and 5:15pm

  • Report time for a 7:45pm kick-off is normally 4:45pm

  • Finish time for a 7:45pm kick-off is normally between 9:45pm and 10pm.

AFC Bournemouth is an equal opportunities employer and ensures that staff and volunteers are able to achieve their full potential. AFC Bournemouth values the diversity of its workforce and welcomes applications from all sectors of the community (Equality Act 2010).

We actively encourage applications from women, and individuals from ethnically diverse communities.