About the Jacksonville Jaguars

The Jacksonville Jaguars are a professional football team and a member of the National Football League’s AFC South Division. The Jaguars are one of the NFL’s youngest franchises, playing their first regular season home game on September 3, 1995 in Jacksonville, Fla., and have since won four division titles. The Jaguars are owned by Shahid Khan, a visionary leader whose businesses include Flex-N-Gate, Fulham Football Club, All Elite Wrestling, Bold Events and Iguana Investments. Since 2012, Mr. Khan’s impact on the Northeast Florida community has exceeded $500 million, including charitable giving through the Jaguars Foundation, capital improvements to EverBank Stadium and the creation of Daily’s Place, which hosts upwards of 40 concerts a year. The Jaguars and Iguana Investments recently opened the state-of-the-art Sports Performance Center (Miller Electric Center), which now houses all of football operations for the Jaguars, including players, coaches and other personnel. Over the next several years, the Jaguars and Iguana Investments will complete Phase 1 of the Shipyards, a reimagination of the riverfront which will include a Four Seasons Hotel and Private Residences, an office building and modernized marina, as well as begin additional projects to transform the area around the stadium into a year-round, mixed-use sports and entertainment district.

The Jaguars company values are Passion, Respect, Innovation, Dedication and Empowerment (PRIDE). The Jaguars believe in the importance of diversity, continual learning and transparency. We also understand the role that excitement, originality and fun play in the workplace. All of these ideas come together to build a strong and dynamic workplace culture. Because of this, we are dedicated to, and encouraged by, leading the way in developing a distinct and inclusive team.

Summary

The Technology Administrator will play a pivotal role in ensuring the Technology Department can provide top notch support to the unique technology needs of football and business operations, sporting events, entertainment productions, and private events. Duties will include administration, coordination, technical support, ticket routing, maintenance, configurations, installations, asset management, documentation and various tasks as assigned by management. To be successful, the Technology Administrator should be technically minded with a basic knowledge of computer systems and networks, as well as good organizational and communication skills. Ability and willingness to perform physical tasks such as managing hardware, supplies, and cabling. This position will expose the Technology Administrator to a wide range of technologies and is a great opportunity to expand IT experience. We are looking for a candidate that is eager to tackle any challenge.

Job Responsibilities

Administrative Tasks: Support IT administrative tasks, such as meeting coordination, ordering equipment, and managing service contracts
Inventory Management: Maintain accurate records of hardware and software inventory, including procurement, distribution, and tracking of IT assets
Organization: Keep the IT storage areas organized and tidy, ensuring that all equipment and supplies are easily accessible when needed
Documentation: Create and update documentation for hardware, software, and network configurations, as well as troubleshooting procedures and user guides
Hardware Installations: Assist in the installation, configuration, and maintenance of computer hardware, including desktops, laptops, servers, network devices, and peripherals
Cabling: Manage and maintain network cabling, ensuring proper connectivity and addressing any issues with cable management
Assist in configuring and troubleshooting software applications, operating systems, and user accounts.
Troubleshooting: Provide basic troubleshooting and technical support to end-users, escalating complex issues to the IT team as needed
Security Awareness: Assist in ensuring that security protocols and policies are followed, including software updates, antivirus protection, and user access controls
Collaboration: Work closely with IT team members to complete projects, resolve technical issues, and support the overall IT infrastructure
Training: Create training materials and perform training sessions with end users

Job Requirements

Required

High school diploma or equivalent
Experience with Microsoft Office, especially Excel
Basic knowledge of computer hardware, software, and networking concepts
Excellent problem-solving skills and a willingness to learn
Strong communication skills for interacting with colleagues and end-users
Physical ability to lift and move IT equipment as needed
Strong typing skills are required
On-call availability 24x7
Required to work Jaguars home games
Flexibility to work odd hours and weekends as needs dictate

Preferred

An associate degree in IT or a related field is a plus.
Strong organizational skills and attention to detail.
Ability to follow instructions and work as part of a team.

Perks and Offerings

Here is insight into some of the perks and offerings of the Jaguars and Bold Events:

Health, Dental, Vision and Life insurance options
Mobile phone stipend
100% match of the employee’s contribution, up to 5% of income, in company 401(k) program
16 weeks of paid parental leave, including adoption
Company provided lunch, during the work week
Wellness Programs inclusive of: Employee Assistance Program through NFL Lifeline as well as Colonial Life; preferred access to mental health appointments; Calm app subscription; access to onsite weight facility; company sponsored rec leagues; company provided FitBit; significant discounts to local YMCA; wellness challenges.
Team member recognition and mentor programs
20 paid company holidays in addition to 17 days of PTO (that’s over 1 month of paid time off!); Summer Fridays
JagsU and various company and departmental training and development options
Various employee events and celebrations such as: an Employee Anniversary Celebration, PRIDE Awards Ceremony, Employee Days of Service, Employee Appreciation Day, a holiday party, quarterly all team meetings, happy hours and more
Opportunity to receive tickets to various events such as Jaguars home games and concerts, as well as other local, ticketed events.
Various other perks and discounts through local partners
Onsite notary
Perks and offerings are subject to change and may be dependent upon role

View http://www.jaguars.com/careers/ to learn more about what it means to be a part of the Jaguars team!

Applications are being accepted online only. Please do not call to apply for this position. Please provide complete information. An incomplete application may affect your consideration for this position. The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements.

By submitting this application, you understand that you may be subject to a pre-employment drug test. You certify that the information in your application is true, correct and complete. You authorize the Jaguars and its representatives to contact your prior and current employer and other references and all others for purposes of confirmation of the information you have provided. You understand your application is subject to, among other things, your eligibility to work in the United States.

Any personal data (including any sensitive personal data) that you provide to the Jaguars as part of the recruitment process and/or otherwise for potential employment may be held and processed for the purposes of your registration, application and potential selection and in connection with any subsequent employment or placement at the Jaguars or any of its affiliates. That data may be retained and further processed for the purposes of matching your skills and qualifications to future positions, identifying you as a potential candidate for future positions, to inform you of future positions and analytics in respect of who applies for positions with the Jaguars. If you are selected for the opportunity for which you apply, your personal data may be used for the purposes of entering into a relationship with the Jaguars, including sending you correspondence or general information relating to the employment relationship. Your personal data may be disclosed to Jaguars affiliates and to third-party organizations providing services to the Jaguars. Your personal data will be retained in accordance with the Jaguars document retention policies and applicable laws.