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Gameday - Guest Experience Representative

The Houston Texans are in a season of growth. We are seeking an individual for the position of Gameday - Guest Experience Representative.

Our Texans Teammate Habits:

  • Dedication to the team
  • Be adaptable
  • Passion for work
  • Win with integrity
  • Own the outcome

The Texans CHARGE

Be Champions in Every Way by Cultivating Excellence and Fearlessly Evolving

Culture: We attract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to being champions in every way.

Basic Function: Interact with guests at Texans and LSSE game/event to ensure the highest level of customer service is being provided to guests and assist in the execution of programs that enhance the fan experience.


  • Answer all guests’ questions and take ownership in resolving and following through on all customer service issues.
  • Collect and log data regarding the fan experience for the guest experience booths and kiosks. Effectively communicate information to Guest Experience Supervisor/Coordinator and Stadium Command Center.
  • Exhibit a fun, friendly, guest service-oriented attitude and professional appearance; always providing exceptional customer service to all guests.
  • Maintain a working knowledge of stadium operations and procedures to effectively assist with general questions.
  • Be a source of information for other gameday employees and/or guests regarding Club gameday activities.
  • Inform and execute NFL Best Practices, Fan Code of Conduct, Track Your Texan duties, manage giveaways, lost and found, comments, ticket issues, Responsible Fan Program, and general information.
  • Be knowledgeable and proficient with the Houston Texans App to help guests navigate to different programs offered.
  • Attendance is required at all ten (10) Texan’s home games, including play-offs, and five (5) LSSE events, at NRG Stadium.
  • Job requires walking around and standing for prolonged periods of time in various Club premises in and around NRG Stadium and NRG Park, as may be assigned.
  • Perform various other tasks that may be assigned from time to time by Guest Experience Management Team.

Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.

Skills Required:

  • Effective verbal, written and interpersonal communications.
  • Possess excellent attention to detail.
  • Hospitality driven.
  • Must have a positive attitude and ability to deliver world-class service with a smile.
  • Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.
  • Must have the ability to anticipate needs, assess situations and act accordingly.


  • High School Diploma required.
  • Customer service experience preferred.

Title: Gameday - Guest Experience Representative
FLSA Status: Part-Time, Non-Exempt
Department: Fan Operations & Event Services
Reports to: Guest Experience Coordinator

Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.

If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

External Apply
Job Details
Date Posted
21 Aug 2023
🇺🇸 Houston, TX, USA
Part Time
Required Experience
0+ years