Department: Stadium Operations

Supervisor: Coordinator, Tours

Classification: Part-Time/Non-Exempt (Seasonal)

Please note, as a condition of employment, COVID-19 vaccination (at least the initiation of the process) is required prior to start date. Accommodations for medical or religious reasons will be considered.

Summary

The Houston Astros are looking to add part-time Tour Guides to our roster.

As a Tour Guide, you will be responsible for conducting daily tours of Minute Maid Park for fans and guests from around the world. In addition to conducting tours of the ballpark, Tour Guides serve as ambassadors for the Houston Astros by taking part in educational tours, special events, birthday parties, and corporate events at Minute Maid Park.

Essential Functions & Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for knowledge of Minute Maid Park, the Houston Astros, and Major League Baseball history as provided by Tours Department.
Serve as an Astros host for daily tours, game day tours, educational tours, birthday parties, and special events.
Conduct a walkthrough of all areas along the tour route prior to guests’ arrival to ensure we are providing a safe environment for team members and fans.
Welcome guests in a friendly manner to Union Station Lobby prior to all tour start times and help manage and coordinate ballpark entry.
Interact and guide visitors safely through a walking tour of Minute Maid Park.
As part of our Astros mission, deliver positive, memorable experiences for our fans.

Education and/or Experience & Skills

Strong public speaking and communication skills
Expected to multi-task and retain information in a fast-paced environment.
Must be personable and engaging in small and large groups
Comfortable working with a variety of groups—families, children, and corporations
Experience working with children is a plus
Willingness to work independently and in a team orientated environment
Knowledgeable of the Houston Astros and Major League Baseball history
Ability to maintain a POSITIVE attitude while handling difficult situations is essential.
The flexibility to work non-traditional hours, including nights, weekends, and holidays. Should be able to commit at least three (3) days a week along with nights/weekends.
Bilingual-English/Spanish is a plus
Quick thinker – ability to handle unexpected situations – Safety is our top priority
Flexibility is fundamental in our daily operations
Bilingual-English/Spanish is a plus

Required Training

All new hires will attend a general Tours and Service orientation. As a Tour Guide, new team members will receive the necessary information and tools that must be learned to successfully deliver tours throughout Minute Maid Park. All participants will be required to pass a retention exam within 60 days of employment based on the material and apply the acquired knowledge to their role as a Tour Guide in the Astros organization.

Work Environment

The noise level in the work environment is moderate, however, during events, the noise level may be loud. Employees must be able to work on evenings, weekends and holidays as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of this job.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.

Ability to regularly work on your feet for long hours and climb stairs/ramps throughout the ballpark
Position requires ability to walk long distances and stand up 4 to 5 hours without a break.
Ability to lift up to 25 pounds on occasion.

Position Type and Expected Hours of Work

This is a part-time position. Must have availability to work most home games and the flexibility to work non-traditional hours, including nights, weekends, and holidays. Should be able to commit at least three (3) days a week along with nights/weekends.

Travel

Travel is not expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

EOE/M/F/Vet/Disability

Experience

Preferred