Department: Ticket Sales and Service
Reports to: Sr. Manager, Ticket Technology & Solutions
Please note, as a condition of employment, COVID-19 vaccination (at least the initiation of the process) is required prior to start date. Accommodations for medical or religious reasons will be considered.
As a Ticket Experience Ambassador, you will work out of the Ticket Sales and Service department to assist patrons in the comprehensive ticketing experience. Qualified individuals must be highly motivated with a passion to provide an excellent level of customer service to every fan being serviced. Individuals should be detail-oriented and genuinely enjoy interacting with and helping visitors of Minute Maid Park. Friendly and outgoing personality, possessing both a technologically savvy, problem-solving mindset.
Essential Functions & Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience & Skills:
This role routinely uses standard office equipment such as computers, phones, and printers. The noise level is usually moderate but can be loud within the stadium environment. Majority of time spent in indoor, climate-controlled environment of Union Station offices. May also be exposed to partially sheltered outdoor environment subject to climate fluctuations.
While performing the duties of this role, the employee is regularly required to talk or hear. This role requires the ability to lift, carry, move, arrange, and use equipment up to 30 lbs. in weight and to stand for long periods of time. Possess the visual acuity to see, read and comprehend text, type, data and content on standard computer monitors, smart phones, screens, and documents.
Position Type and Expected Hours of Work
This is a part-time position and hours will vary. Ability to work a flexible schedule, including extended hours, evenings, weekends, and holidays.
No travel is expected for this position.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.