Department: Information Technology
Reports to: Vice President, Chief Information Officer
The Houston Astros is seeking an experienced, highly process-driven IT Service Desk Manager to help develop, lead and motivate a high-performance team of Service Desk professionals to deliver excellent technical support with a high degree of customer satisfaction and timeliness. The candidate for this position will have demonstrated experience in IT Support management and will be the primary interface and front-line leader managing the Service Desk. This position requires a proven track record of exceptional customer service skills with a deep understanding of IT support processes and operational efficiency. The Service Desk Manager’s role is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance.
Essential Functions & Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience & Skills:
This position manages all employees of the department and is responsible for the performance management and hiring of the employees within the department.
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level is usually moderate but can be loud within the stadium environment.
While performing the duties of this role, the employee is regularly required to talk or hear. Must have the ability to sit or stand for extended periods of time; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close and focused vision. Must have mobility to actively and quickly make visits to end user or device locations as required. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and other computer components. Lifting and transporting of moderately heavy objects, such as computers and peripherals up to 50 lbs.
Position Type and Expected Hours of Work
This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. Ability to work a flexible schedule, including extended hours, evenings, weekends, and holidays.
Rare travel may be expected for this position.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.